Summary
Overview
Work History
Skills
Timeline
Generic

Gibran Macias

Los Angeles

Summary

Dedicated and result oriented Housekeeping Manager Delivering exceptional guest experiences through meticulous attention to detail and commitment to maintaining the highest standards. Seeking leadership role in luxury hospitality establishment where i can leverage my extensive management experience, strategic planning skills ,planning skills, and passion for excellence to elevate housekeeping operations and contribute to the overall success and reputation of the property.

Overview

6
6
years of professional experience

Work History

Housekeeping Manager

Regent Santa Monica Beach
04.2023 - Current
  • Managed team productivity and workflow to exceed quality standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Evaluated employee performance and developed improvement plans.
  • Completed schedules, shift reports, and other business documentation.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.

Guest Experience Manager

Loews Hotels
03.2021 - 04.2023
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Maintained consistent positive customer feedback.
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
  • Developed procedures to establish accurate and organized check-in and check-out processes.

Housekeeping Coordinator

Loews Hotels
06.2019 - 01.2021
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports, and other business documentation.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Conducted regular room inspections to verify compliance with housekeeping standards.

Houseman Supervisor

Loews Hotels
06.2017 - 06.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained a high level of cleanliness and organization throughout the facility by performing daily cleaning duties such as dusting, vacuuming, mopping, and polishing.
  • Monitored workflow to improve employee time management and increase productivity.
  • Conducted routine inspections to check quality and compliance with established specifications.

Skills

  • Oral and Writing Communication
  • Proficient in 365 Suite
  • Staff Management
  • Bilingual (Spanish)

Timeline

Housekeeping Manager

Regent Santa Monica Beach
04.2023 - Current

Guest Experience Manager

Loews Hotels
03.2021 - 04.2023

Housekeeping Coordinator

Loews Hotels
06.2019 - 01.2021

Houseman Supervisor

Loews Hotels
06.2017 - 06.2019

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Gibran Macias