Gibran Arellano
San Diego
Summary
Professional hospitality worker with strong focus on maintaining cleanliness and organization. Known for effective teamwork and adaptability in fast-paced environments. Skilled in cleaning, maintenance, and customer service, ensuring high standards and satisfaction. Reliable and flexible, consistently meeting needs of team and guests.
Overview
6
6
years of professional experience
Work History
Houseman
Intercontinental Hotels Group
04.2025 - Current
- Maintained cleanliness and organization in guest areas, enhancing overall experience.
- Assisted housekeeping staff with room preparation, ensuring timely turnovers.
- Operated industrial cleaning equipment, adhering to safety protocols.
- Collaborated with team members to streamline daily workflow and improve efficiency.
- Responded promptly to guest requests, contributing to high satisfaction rates.
Banquets Server
Petco Park
03.2025 - 05.2025
- Addressed complaints to kitchen staff and served replacement items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Conducted daily side work duties such as polishing glassware and restocking condiments.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Server
Sheraton Hotel & Resorts
07.2023 - 11.2024
- Complied with all sanitation regulations within restaurant's guidelines.
- Answered questions about menu selections and made recommendations when requested.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Explained menu items, describing ingredients and cooking methods upon request.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Served food and beverages to patrons and immediately remedied issues with orders.
Restaurant Server
Fish Market
06.2019 - 07.2024
- Collaborated with kitchen staff to maintain timely order delivery and enhance overall dining experience.
- Developed extensive knowledge of seafood dishes, enabling informed recommendations to guests.
- Managed cash handling processes, ensuring accurate transactions and balancing at end of shifts.
- Resolved guest complaints promptly, improving service quality and maintaining positive customer relations.
- Cultivated warm relationships with regular customers.
Education
Criminal Justice
CESCIPE
Mexicali, Baja California, Mexico 11-2018
Skills
- Food presentation
- Menu knowledge
- Order accuracy
- Customer feedback
- Problem solving
- Adaptable service
- Effective communication
- Initiative-taking
- Maintenance awareness
- Hygiene standards
- Health standards compliance
- Multitasking Abilities
Languages
Spanish
Full Professional
Timeline
Houseman
Intercontinental Hotels Group
04.2025 - Current
Banquets Server
Petco Park
03.2025 - 05.2025
Server
Sheraton Hotel & Resorts
07.2023 - 11.2024
Restaurant Server
Fish Market
06.2019 - 07.2024
Criminal Justice
CESCIPE
Education and Training
other
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