Giau Nguyen
Calgary,AB
Summary
Dynamic professional with experience as a Team Leader at Popeyes Louisiana Kitchen, excelling in customer service and team leadership. Skilled in client retention and upselling products, I bring expertise in hair cutting and coloring techniques. Known for resolving guest concerns promptly, ensuring satisfaction and loyalty.
Overview
15
15
years of professional experience
Work History
Team Leader
Popeyes Louisiana Kitchen
Calga, Alberta
09.2022 - Current
- Greet guests promptly with a friendly attitude.
- Prepare food and beverages to company standards, ensuring quality, freshness, and proper temperature.
- Maintain cleanliness and organization in the dining room, drive-thru.
- Respond quickly and professionally to guest concerns or complaints, ensuring resolution.
- Follow proper sanitation practices, including handwashing and cleaning duties.
- Work efficiently to maintain the speed of service, especially during busy periods.
- Report any hazards or concerns to the manager on duty immediately.
Accountant
Vinh Thanh Phat LTD
Hochiminh, Vietnam
01.2010 - 07.2014
- Prepared monthly closing entries for multiple companies' books of records.
- Wrote reports, authored papers and organized supporting documentation.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Maintained accurate accounts for cash, fixed assets and other transactions.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
Education
Hairstylist Certificate -
Niwe Academy
Calgary, AB03-2025
Skills
- Haircutting techniques
- Coloring techniques
- Foilyage techniques
- Balayage techniques
- Customer consultation
- Product knowledge
- Team leadership
- Client retention
- Safety
- Quick learner
- Customer service
- Workstation cleaning
- Men and women haircuts
- Upselling products
Languages
cantonese
Full Professional
Vietnamese
Native/ Bilingual
References
References available upon request.
Timeline
Team Leader
Popeyes Louisiana Kitchen
09.2022 - Current
Accountant
Vinh Thanh Phat LTD
01.2010 - 07.2014
Hairstylist Certificate -
Niwe Academy
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