GIANPREET SINGH
Scarborough,ON
Summary
Hands-on, client-oriented banking professional with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Financial Services Representative
ICICI Bank Canada
10.2023 - Current
- Monitored market trends to determine the best investment products for clients.
- Utilized assistive software, reporting tools and illustrations to educate clients on financial services and planning.
- Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
- Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to clients.
Customer Service Representative
ICICI Bank Canada
09.2022 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted clients with Day-to-Day Banking such as cash and non-cash transactions, withdrawals, Bill Payments, Account statements, cheque Deposits, Draft issuance and other services.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Business Development Executive
Axis Bank
01.2018 - 01.2019
- Analyzed competitor activities in order to understand industry trends and dynamics.
- Built profitable client base by matching products with clients' needs.
- Greeted and assisted customers to foster positive experiences.
- Maintaining existing clientele by appropriate servicing and introducing them to alternate banking channels
Education
Global Business Management -
Centennial College
02.2024
Bachelor’s of Commerce -
Punjab University
05.2018
Skills
- Effective communicator with great interpersonal and problem-solving skills
- Passionate about working in a fast-paced environment
- Keen on learning and developing relationships with clients
- Efficient in Microsoft Office – Word, Excel, PowerPoint and Outlook
Reference
Available on request.
Timeline
Financial Services Representative
ICICI Bank Canada
10.2023 - Current
Customer Service Representative
ICICI Bank Canada
09.2022 - 10.2023
Business Development Executive
Axis Bank
01.2018 - 01.2019
Global Business Management -
Centennial College
Bachelor’s of Commerce -
Punjab University
Similar Profiles
Chathura ChamanthaChathura Chamantha
Technical Support Engineer at ICICI BANK CANADATechnical Support Engineer at ICICI BANK CANADA
Sakthishanmugham ChandhrenSakthishanmugham Chandhren
DIRECTOR OF INFORMATION TECHNOLOGY at ICICI BANK CANADADIRECTOR OF INFORMATION TECHNOLOGY at ICICI BANK CANADA
Rupinder SandhuRupinder Sandhu
Branch Manager at ICICI Bank CanadaBranch Manager at ICICI Bank Canada
Akshay JaggiAkshay Jaggi
Financial Services Representative at ICICI Bank CanadaFinancial Services Representative at ICICI Bank Canada
Rouba AhmedRouba Ahmed
Dental Hygienist at Dentistry in ScarboroughDental Hygienist at Dentistry in Scarborough