GianPaolo Carrubba

Maintained a professional and approachable demeanor, creating a welcoming atmosphere that encouraged long-term commitment.

• Successfully helped 2 clients achieve 50 lbs of weight loss.
• Provided 14 clients with ongoing nutrition advice and behavioral coaching to complement fitness programs, and promote holistic wellness.
• Achieved a 93% client retention rate by building strong relationships, delivering consistent results, and fostering a supportive environment.
• Led, instructed, and motivated clients during cardiovascular exercise, strength training, and stretching activities.
• Executed sales of personal training packages.

Shadowed and learned from the Department Manager to develop leadership and operational management skills.

• I received a supervisor role after the completion of this program.
• Gained hands-on experience in managing specific aspects of the department, such as inventory control, staff scheduling, or customer relations.
• Supported decision-making processes by analyzing performance metrics, and identifying areas for improvement.
• Collaborated with team members to execute strategies and achieve department goals.

Supervised front-end operations, facilitating exceptional customer service, and efficient checkout processes during high-volume periods.

• Managed and trained a team of five cashiers and assistants, fostering a collaborative and productive work environment.
• Enhanced customer satisfaction by addressing escalated concerns to promote a seamless shopping experience.
• Coordinated marketing campaigns to promote membership upgrades and Mastercard sign-ups.
• Enforced compliance with company policies, safety regulations, and cash-handling procedures to minimize losses and uphold accuracy.