Giannina Broglio

• Increased customer satisfaction by providing efficient and friendly service in fast-paced nightclub environment.
• Waited on multiple customers at bar pushing drinks out quickly and efficiently
• Maintained clean and organized bar area, ensuring health and safety standards.
• Contributed to marketing efforts by participating in promotional events such as themed nights or special events to attract new clientele.
• Built relationships with returning guests
• Boosted sales with upselling techniques and recommendations of premium liquor or selling bottles

Bottle service

• Greeted guests upon arrival to their section and collected payment
• Efficiently and accurately took and delivered orders for bottles. whilst also preparing drinks and shots at table.
• Consistently provided professional, friendly and engaging service while constantly checking on guest satisfaction

• Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
• Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
• Led team of retail associates to achieve sales targets and deliver outstanding customer experiences.
• Assisted in recruiting, hiring and training of team members.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
• Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
• Maintained clean and orderly dining area for enjoyable guest experience.