Gianni Paulos
Fresno
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer service
Jack In The Box
07.2022 - 10.2023
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Maintained a clean and organized workspace, contributing to a positive and safe work environment.
- Collaborated with team members to ensure smooth workflow during peak hours, optimizing service efficiency.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Excelled at quickly identifying and addressing customer concerns or complaints, striving to always provide exceptional service.
- Trained and assisted new kitchen staff members.
Warehouse Associate
Amazon
08.2021 - 05.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Maintained clean, orderly work environment free of hazards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Drove forklifts, pallet jacks and other equipment to move materials.
internship
Fresno Economic Opportunities Commission
12.2020 - 06.2021
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Executive Summary – A brief overview of the business, including goals and strategy.
Mission Statement – Defines the business’s purpose and core values.
Vision Statement – Describes long-term aspirations
Education
Associate of Applied Science - Electrical Engineering
UEI College
Fresno, CA10.2024
Diploma -
Central East High School
Fresno, CA04.2021
Skills
- Problem solving
- Reading blueprints
- Mechanical engineering Basics
- Communication
- People
- Collaboration Talent
- Multitasking
- Bookkeeping
- Data entry
- Money handling
- Strategic Thinking
- Creativity
- Team Player
- Leadership
- Positive Attitude
- Interpersonal Skills
- Professionalism
- Adaptability
- Excellent Communication
- Process Improvement
- Task Prioritization
- Active Listening
- Customer Service
- Data Entry
- Technical Support
Accomplishments
- Developed exemplary research skills which helped alleviate customer issues quickly and effectively, saving relationships.
- Mentored new customer service representatives in telephone etiquette and problem solving skills, improving their overall confidence and enabling them to begin taking calls within days of hire.
Awards
- Honors Role
- Recognized for completion of invest business plan development course
- Employee of the month
Certification
- Licensed Will be Award On October 2024: Heating Ventilation and Air Condition
Timeline
Customer service
Jack In The Box
07.2022 - 10.2023
Warehouse Associate
Amazon
08.2021 - 05.2022
internship
Fresno Economic Opportunities Commission
12.2020 - 06.2021
Associate of Applied Science - Electrical Engineering
UEI College
Diploma -
Central East High School
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