Summary
Overview
Work History
Education
Skills
Timeline
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Gianna Spagnolo

Chino Hills

Summary

I am a high-energy restaurant worker skilled at welcoming guests and overseeing dining operations. I am proficient in balancing server loads, kitchen staff limits, and customer desires, and I am calm and level-headed in all types of situations. I not only have experience hosting, but also have previous work experience working with the POS system and handling payments.

Overview

2
2
years of professional experience

Work History

Host

Applebee's Grill + Bar
11.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Collected trash, wiped up spills, and removed plates to maintain fresh and clean customer areas.

Front of House Employee

Chick-fil-A
05.2023 - 12.2023
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations, maintaining excellent service standards even during peak hours.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Established welcoming atmosphere by greeting each guest warmly.

Education

Bachelor of Science - Political Science

Azusa Pacific University
Azusa, CA
05-2028

High School Diploma -

Ayala High School
Chino Hills, CA
05-2024

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management

Timeline

Host

Applebee's Grill + Bar
11.2024 - Current

Front of House Employee

Chick-fil-A
05.2023 - 12.2023

Bachelor of Science - Political Science

Azusa Pacific University

High School Diploma -

Ayala High School

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Gianna Spagnolo