Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gianna Rivera

Anaheim

Summary

Motivated and compassionate student with experience in customer service and caregiving. Proven ability to communicate effectively, resolve customer concerns, and provide exceptional care and support to individuals. Familiarized at handling a fast-paced environment with problem-solving skills and a focus on creating positive experiences. Eager to apply my interpersonal skills, reliability, and dedication to delivering excellent service in my next endeavors.

Overview

3
3
years of professional experience

Work History

Guest Service Representative

Egg N Bird
07.2024 - Current
  • Greeted guests and created a welcoming environment
  • Worked directly with guests, served in fast past environment, followed supervisor's instructions to ensure quality service
  • Guide guests through menu in a helpful manner, connected with guests through personal gestures
  • Maintain clean and organized work environment

Drive-And-Go Associate

Jewel-Osco
05.2024 - 07.2024
  • Engaged in friendly conversation with customer to better understand individual needs
  • Efficiently managed online orders, completed order picking, and met with customers outside with their orders under a required time frame
  • Communicated with co-associates during fast paced moments and maintaining team collaboration during holiday rushes
  • Sustained a confident mindset to create a positive relationship with customers

Volunteer Caregiver

Cottonwood Church
02.2022 - 07.2023
  • Monitoring children and attending to their needs at all times
  • Keeping play area organized and safe, meeting the facility's safety and service standards with children and families
  • Following protocols to extinguish escalated situations, calmly guiding children to better solutions that fit their needs
  • Ending services with proper cleanup, organizing activity areas, and ensuring every child is met with their family

Education

Associate of Science - Nursing

Golden West College
Huntington Beach
04-2026

High School Diploma -

Pacifica High School
Garden Grove
05-2024

Skills

  • Customer service
  • Issue resolution
  • Team collaboration
  • Computer skills
  • Cash handling experience
  • Organizational Skills

Timeline

Guest Service Representative

Egg N Bird
07.2024 - Current

Drive-And-Go Associate

Jewel-Osco
05.2024 - 07.2024

Volunteer Caregiver

Cottonwood Church
02.2022 - 07.2023

Associate of Science - Nursing

Golden West College

High School Diploma -

Pacifica High School
Gianna Rivera