Gianna Rivera
Anaheim
Summary
Motivated and compassionate student with experience in customer service and caregiving. Proven ability to communicate effectively, resolve customer concerns, and provide exceptional care and support to individuals. Familiarized at handling a fast-paced environment with problem-solving skills and a focus on creating positive experiences. Eager to apply my interpersonal skills, reliability, and dedication to delivering excellent service in my next endeavors.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Egg N Bird
07.2024 - Current
- Greeted guests and created a welcoming environment
- Worked directly with guests, served in fast past environment, followed supervisor's instructions to ensure quality service
- Guide guests through menu in a helpful manner, connected with guests through personal gestures
- Maintain clean and organized work environment
Drive-And-Go Associate
Jewel-Osco
05.2024 - 07.2024
- Engaged in friendly conversation with customer to better understand individual needs
- Efficiently managed online orders, completed order picking, and met with customers outside with their orders under a required time frame
- Communicated with co-associates during fast paced moments and maintaining team collaboration during holiday rushes
- Sustained a confident mindset to create a positive relationship with customers
Volunteer Caregiver
Cottonwood Church
02.2022 - 07.2023
- Monitoring children and attending to their needs at all times
- Keeping play area organized and safe, meeting the facility's safety and service standards with children and families
- Following protocols to extinguish escalated situations, calmly guiding children to better solutions that fit their needs
- Ending services with proper cleanup, organizing activity areas, and ensuring every child is met with their family
Education
Associate of Science - Nursing
Golden West College
Huntington Beach04-2026
High School Diploma -
Pacifica High School
Garden Grove05-2024
Skills
- Customer service
- Issue resolution
- Team collaboration
- Computer skills
- Cash handling experience
- Organizational Skills
Timeline
Guest Service Representative
Egg N Bird
07.2024 - Current
Drive-And-Go Associate
Jewel-Osco
05.2024 - 07.2024
Volunteer Caregiver
Cottonwood Church
02.2022 - 07.2023
Associate of Science - Nursing
Golden West College
High School Diploma -
Pacifica High School
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