Gianna Mercado
San Diego
Summary
Offering strong interpersonal and communication skills, coupled with solid understanding of customer service principles. Produces ability to quickly learn and apply new financial concepts and banking software. Ready to use and develop customer service skills .
Overview
5
5
years of professional experience
Work History
Relationship Banker
Bank of America
09.2023 - 06.2025
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Cashier
Restaurant El Tianguis
01.2021 - 05.2023
- Welcomed customers and helped determine their needs.
- Correctly calculated inventory and ordered appropriate supplies.
- Self-motivated, with a strong sense of personal responsibility.
Receptionist
Hidden Beauty Salon
06.2021 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Exchange House
Otay
04.2020 - 11.2020
- Proven ability to learn quickly and adapt to new situations.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
Montgomery Adult School
07-2020
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Money handling
- Teamwork
Languages
Spanish
Timeline
Relationship Banker
Bank of America
09.2023 - 06.2025
Receptionist
Hidden Beauty Salon
06.2021 - 09.2021
Cashier
Restaurant El Tianguis
01.2021 - 05.2023
Exchange House
Otay
04.2020 - 11.2020
Montgomery Adult School
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