Gianna He
Summary
Trustworthy Manager's Assistant with background aiding manager by completing daily support tasks. Handled general support duties and special requests with upbeat attitude, speed and flexibility. Proudly saved significant amount of manager's time to boost productivity and smooth operations. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
13
13
years of professional experience
Work History
Manager's Assistant
Shu Kingdom General Hot Pot
10.2022 - 04.2024
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Supported department procurement activities by coordinating with manager for direction.
Real Estate Receptionist
Remax Prime Properties
06.2021 - 08.2022
- Enhanced customer satisfaction by providing timely and accurate property information to clients.
- Provided exceptional support during high-pressure times within the office by remaining calm under pressure while multitasking efficiently.
- Managed social media accounts for the real estate agency to increase brand exposure among potential buyers and sellers.
- Increased lead generation by maintaining an organized database of potential clients interested in buying or selling properties.
Cashier
You Sushi Takeaway
03.2018 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Server
Makimono Sushi
02.2011 - 01.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Graduate Certificate - Accounting
Seneca College
Toronto, ONGraduate Certificate -
L’Amoreaux High School
Scarborough ONSkills
- Office Administration
- Basic computer support
- Social Media Management
- Customer Relations
- Money Handling
Languages
English
Full Professional
Mandarin
Native or Bilingual
Chinese (Cantonese)
Limited Working
Timeline
Manager's Assistant
Shu Kingdom General Hot Pot
10.2022 - 04.2024
Real Estate Receptionist
Remax Prime Properties
06.2021 - 08.2022
Cashier
You Sushi Takeaway
03.2018 - 12.2019
Server
Makimono Sushi
02.2011 - 01.2013
Graduate Certificate - Accounting
Seneca College
Graduate Certificate -
L’Amoreaux High School
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