Gianna Graziano
San Diego
Summary
Dynamic and results-oriented professional with a proven track record at European Wax Center, adept in exceptional communication and bartending skills. Leveraged strong problem-solving abilities and interpersonal finesse to enhance customer satisfaction and boost sales. Excelled in fast-paced environments, demonstrating unparalleled attention to detail and a knack for marketing strategy development.
Dedicated Server with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
European Wax Center
10.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Beverage Cart Attendant
The Crossings at Carlsbad
07.2022 - 09.2023
- Independently managed daily operations of the beverage cart and snack bar, demonstrating strong decision-making skills.
- Ensured accurate cash handling, inventory tracking, and restocking to maintain efficiency.
- Developed exceptional customer service skills, engaging with a diverse clientele.
- Participated in monthly sales meetings and contributed innovative marketing strategies to enhance product sales.
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Developed bartending proficiency, including crafting cocktails, handling cash transactions, and ensuring compliance with liquor laws.
Fine Dining Server
Lake Sherwood Country Club
03.2021 - 06.2022
- Acquired expertise in fine dining and banquet service for large events (up to 600 guests).
- Assisted in event setup and breakdown, ensuring seamless execution of weddings and fundraisers.
- Regularly served as a restaurant waitress at the golf club, maintaining high service standards.
- Suggested wine pairings to go with specific menu items.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
Waitress
Ranch Hand BBQ
03.2017 - 12.2018
- Worked independently, often managing shifts alone, demonstrating problem-solving and self-sufficiency.
- Opened and closed the restaurant, handling key operational duties.
- Provided excellent customer service in a fast-paced environment.
Waitress
The Natural Cafe
11.2015 - 02.2017
- Developed strong communication and interpersonal skills to enhance customer experience.
- Managed orders efficiently, ensuring accuracy and timely service.
- Gained leadership and time management skills by independently handling responsibilities.
- Performed side work, including restocking and cleaning, to maintain a well-functioning environment.
Education
Associate Degree in Magnetic Resonance Imaging - MRI
Smith Chason College
San Marcos12-2025
Skills
- Exceptional communication and interpersonal skills
- Strong teamwork and collaboration abilities
- Self-motivated with excellent problem-solving skills
- Experience with POS systems and cash handling
- Attention to detail and time management
- Ability to work independently and under pressure
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Receptionist
European Wax Center
10.2023 - Current
Beverage Cart Attendant
The Crossings at Carlsbad
07.2022 - 09.2023
Fine Dining Server
Lake Sherwood Country Club
03.2021 - 06.2022
Waitress
Ranch Hand BBQ
03.2017 - 12.2018
Waitress
The Natural Cafe
11.2015 - 02.2017
- Basic Life Support (BLS) Certification - American Heart Association.
Associate Degree in Magnetic Resonance Imaging - MRI
Smith Chason College
Similar Profiles
Gabriella TorresGabriella Torres
Center Manager at European Wax CenterCenter Manager at European Wax Center
Akilah HadawayAkilah Hadaway
Assistant Manager at European Wax CenterAssistant Manager at European Wax Center
YANETTE GONZALEZYANETTE GONZALEZ
Center Manager at European Wax CenterCenter Manager at European Wax Center