Gianna Castano
El Cajon
Summary
Dynamic leader with a proven track record in staff management and training, honed at companies like Dixieline. Excelled in optimizing team performance and customer satisfaction through innovative strategies and effective problem-solving. Skilled in customer service and team leadership, consistently achieving and surpassing goals with a focus on safety and security.
Overview
8
8
years of professional experience
Work History
Department Manager
Dixieline
05.2022 - Current
- Established performance metrics to track departmental progress and identify areas for improvement.
- Developed leadership skills among team members to promote internal advancement.
- Optimized resource allocation by assessing departmental needs and aligning budgets.
- Analyzed market trends to adjust strategies for better alignment with organizational objectives.
Dog Trainer
Devotion to Dogs
03.2019 - 10.2021
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Implemented puppy socialization classes that promoted early development of essential social skills and appropriate interaction with other dogs and humans.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Maintained clean training arena for group classes.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
Bartender
JB Catering
11.2016 - 03.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma -
Mira Mesa High School
San DIego06-1992
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Training and mentoring
- Problem-solving
- Task delegation
- Safety and security
Timeline
Department Manager
Dixieline
05.2022 - Current
Dog Trainer
Devotion to Dogs
03.2019 - 10.2021
Bartender
JB Catering
11.2016 - 03.2019
High School Diploma -
Mira Mesa High School
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