Gianmarco Folcarelli
Toronto
Summary
Motivated and friendly worker, experienced at working with people of all ages, showing great adaptability and exemplary customer service. Reliable and agreeable with a burning determination to help others. Very keen and able to work in a collective or team to reach a shared goal.
Overview
6
6
years of professional experience
Work History
ABA Therapist
Synergy Kids
09.2024 - Current
- Implemented individualized behavior intervention plans to support children's developmental goals.
- Collaborated with multidisciplinary teams to enhance treatment strategies and ensure holistic care.
- Monitored and documented progress using data collection tools, adjusting techniques as needed for efficacy.
- Trained and mentored new therapists on best practices and behavioral techniques for improved service delivery.
Mentor, At-Risk Youth
Youth Assisting Youth
12.2023 - 09.2025
- Responsible for guiding, teaching and emotionally supporting mentees that have been evaluated as at risk.
- Ability to plan a wide range of activities that provide enjoyment or educational benefits.
- Aided mentees in learning to identify anger and aggressive behavior triggers.
- Show a wide range of ability to handle difficult or uncomfortable situations at an exceptional level and with a significant degree of care.
- Strong ability to be able to effectively deal with people from various cultures and backgrounds.
Server
La Bettola Di Terroni
04.2022 - 04.2024
- Responsible for offering hospitality and providing recommendations for customer order, as well as being an excellent salesman.
- Exemplary customer service skills demonstrated through effective communication, attentiveness, and a keen ability to anticipate and exceed customer needs.
- Proven ability to thrive in a fast-paced environment, maintaining a professional demeanor while managing various tasks.
- Strong team player with a commitment to delivering a positive dining experience, showcasing adaptability and a results-driven work ethic.
- Ability to effectively allocate a division of labour to provide a stellar service with the use of assistants.
Customer Service Representative
Canafarma LTD
06.2023 - 08.2023
- Answered inbound calls to greet and assist customers with various needs and questions.
- Addressed customer concerns and complaints and resolved issues promptly.
- Liaised with the production department to resolve potential production issues.
- Was first point of contact for new applicants, aiding in the hiring process.
Soccer Camp Coach
Raymond Halloni
06.2020 - 02.2021
- Managed and taught a group of children from ages 7 to 12.
- Showed an effective ability to manage many children at once.
- Directed team sports activities, including classes, practices, and games.
- Planned and directed team building activities and exercises.
- Showed exemplary leadership and teamwork in working with other coaches to find better ways to help the children improve.
Work Experience
Ebay Classified groups
07.2019 - 07.2019
- Attended group meetings, consisting of brainstorming, new product development, budgeting and marketing strategies.
- Contributed in developing new marketing strategies.
- Worked on a coding project with peers, focused on creating and working on websites.
- Worked effectively within a group to identify and solve problems, finding solutions.
Education
Bachelor of Arts - Honors in Psychology
York University
Toronto, ON04.2025
High School Diploma - undefined
British School of Amsterdam
Amsterdam, Noord Holland06.2021
Skills
- Fluent in English and Italian, conversationally proficient in French and Dutch
- Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, OneNote, Outlook
- Data collection
- Collaboration with professionals
- Working in teams to provide the best service possible
Languages
English
Native or Bilingual
Italian
Native or Bilingual
French
Professional Working
Dutch
Professional Working
Timeline
ABA Therapist
Synergy Kids
09.2024 - Current
Mentor, At-Risk Youth
Youth Assisting Youth
12.2023 - 09.2025
Customer Service Representative
Canafarma LTD
06.2023 - 08.2023
Server
La Bettola Di Terroni
04.2022 - 04.2024
Soccer Camp Coach
Raymond Halloni
06.2020 - 02.2021
Work Experience
Ebay Classified groups
07.2019 - 07.2019
High School Diploma - undefined
British School of Amsterdam
Bachelor of Arts - Honors in Psychology
York University