Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gianmarco Folcarelli

Toronto

Summary

Motivated and friendly worker, experienced at working with people of all ages, showing great adaptability and exemplary customer service. Reliable and agreeable with a burning determination to help others. Very keen and able to work in a collective or team to reach a shared goal.

Overview

6
6
years of professional experience

Work History

ABA Therapist

Synergy Kids
09.2024 - Current
  • Implemented individualized behavior intervention plans to support children's developmental goals.
  • Collaborated with multidisciplinary teams to enhance treatment strategies and ensure holistic care.
  • Monitored and documented progress using data collection tools, adjusting techniques as needed for efficacy.
  • Trained and mentored new therapists on best practices and behavioral techniques for improved service delivery.

Mentor, At-Risk Youth

Youth Assisting Youth
12.2023 - 09.2025
  • Responsible for guiding, teaching and emotionally supporting mentees that have been evaluated as at risk.
  • Ability to plan a wide range of activities that provide enjoyment or educational benefits.
  • Aided mentees in learning to identify anger and aggressive behavior triggers.
  • Show a wide range of ability to handle difficult or uncomfortable situations at an exceptional level and with a significant degree of care.
  • Strong ability to be able to effectively deal with people from various cultures and backgrounds.

Server

La Bettola Di Terroni
04.2022 - 04.2024
  • Responsible for offering hospitality and providing recommendations for customer order, as well as being an excellent salesman.
  • Exemplary customer service skills demonstrated through effective communication, attentiveness, and a keen ability to anticipate and exceed customer needs.
  • Proven ability to thrive in a fast-paced environment, maintaining a professional demeanor while managing various tasks.
  • Strong team player with a commitment to delivering a positive dining experience, showcasing adaptability and a results-driven work ethic.
  • Ability to effectively allocate a division of labour to provide a stellar service with the use of assistants.

Customer Service Representative

Canafarma LTD
06.2023 - 08.2023
  • Answered inbound calls to greet and assist customers with various needs and questions.
  • Addressed customer concerns and complaints and resolved issues promptly.
  • Liaised with the production department to resolve potential production issues.
  • Was first point of contact for new applicants, aiding in the hiring process.

Soccer Camp Coach

Raymond Halloni
06.2020 - 02.2021
  • Managed and taught a group of children from ages 7 to 12.
  • Showed an effective ability to manage many children at once.
  • Directed team sports activities, including classes, practices, and games.
  • Planned and directed team building activities and exercises.
  • Showed exemplary leadership and teamwork in working with other coaches to find better ways to help the children improve.

Work Experience

Ebay Classified groups
07.2019 - 07.2019
  • Attended group meetings, consisting of brainstorming, new product development, budgeting and marketing strategies.
  • Contributed in developing new marketing strategies.
  • Worked on a coding project with peers, focused on creating and working on websites.
  • Worked effectively within a group to identify and solve problems, finding solutions.

Education

Bachelor of Arts - Honors in Psychology

York University
Toronto, ON
04.2025

High School Diploma - undefined

British School of Amsterdam
Amsterdam, Noord Holland
06.2021

Skills

  • Fluent in English and Italian, conversationally proficient in French and Dutch
  • Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, OneNote, Outlook
  • Data collection
  • Collaboration with professionals
  • Working in teams to provide the best service possible

Languages

English
Native or Bilingual
Italian
Native or Bilingual
French
Professional Working
Dutch
Professional Working

Timeline

ABA Therapist

Synergy Kids
09.2024 - Current

Mentor, At-Risk Youth

Youth Assisting Youth
12.2023 - 09.2025

Customer Service Representative

Canafarma LTD
06.2023 - 08.2023

Server

La Bettola Di Terroni
04.2022 - 04.2024

Soccer Camp Coach

Raymond Halloni
06.2020 - 02.2021

Work Experience

Ebay Classified groups
07.2019 - 07.2019

High School Diploma - undefined

British School of Amsterdam

Bachelor of Arts - Honors in Psychology

York University
Gianmarco Folcarelli