Gianluca Grieco

- Supervised daily restaurant operations to ensure efficient service, smooth workflows, and customer satisfaction.

Assisted servers and staff by addressing customer concerns, facilitating communication between the kitchen and front of house, and providing support with service delivery.

- Ensured exceptional guest experiences by regularly checking in with tables, promptly resolving concerns, and maintaining a high level of satisfaction.

-I would open the restaurant and also close it as well.

-Head Trainer and mentor of new employees in customer service, restaurant policies, and best practices to improve overall performance and service quality.

-Provided leadership in a fast-paced environment by maintaining calm, ensuring staff productivity, and making quick decisions to resolve issues.

-Supported management in operational tasks, including equipment maintenance and keeping up with special requests or events

-Managed costumer flow and seating arrangements, ensuring proper distribution and minimizing wait times during busy periods

- Served bar and restaurant patrons by accurately preparing and delivering a variety of beverages, including beer, wine, liquor, and mixed cocktails.

-Recommended products based on customer needs and preferences.

-Provided customer service to ensure satisfaction.

-Led and motivated a team of associates to achieve and exceed daily and weekly sales goals in a fast-paced retail environment.

-Delivered outstanding customer service by providing personalized product recommendations, and resolving issues quickly and professionally.

-Trained new team members on product knowledge, customer engagement, POS systems, and loss prevention practices.

-Assisted store management with opening/closing procedures, inventory counts, merchandising, and visual displays to align with company standards.

-Maintained a clean, organized, and customer-focused sales floor, ensuring customers had a positive and engaging shopping experience.