Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GIANLUCA DI PELINO

STONEY CREEK,Ontario

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

15
15
years of professional experience

Work History

Operations Manager

FIX AUTO ST. CATHARINES
10.2021 - 04.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Increased profit by streamlining operations.

Franchise Owner

FIX AUTO HAMILTON
05.2008 - 10.2018
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
  • Cultivated strong relationships with customers via in-store connections and strong social media presence.
  • Increased business with improved marketing and customer service strategies.
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Conducted audit inspections and independent checks to verify parts and materials.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
  • Oversaw payroll, business planning and marketing for franchise operations.
  • Recruited and developed successful leadership staff to handle day-to-day business operations.
  • Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.

Education

Business Administration

Mohawk College of Applied Arts And Technology
Hamilton, ON
05.2006

Skills

  • Performance Reporting
  • Logistics Oversight
  • Customer Retention
  • Data Analysis
  • Workflow Optimization
  • Contract Management
  • Customer Service
  • Business Development
  • P&L Management
  • Business Planning
  • Process Improvement

Languages

English
Full Professional
Italian
Limited Working

Timeline

Operations Manager

FIX AUTO ST. CATHARINES
10.2021 - 04.2023

Franchise Owner

FIX AUTO HAMILTON
05.2008 - 10.2018

Business Administration

Mohawk College of Applied Arts And Technology

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GIANLUCA DI PELINO