GIANLUCA COLASURDO

- Manage different areas of restaurant operations such as customer relations, vendors' relations,
and inventory control.

- Well-trained in all work stations at the restaurant.

- Greet guests and make arrangements to seat them, listen to customer needs, articulate product benefits and create solutions that provide value to the customer.

- Ensure provision of service in terms of order accuracy and time management

- Ensure smooth coordination between the back-end and front-end activities

- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.

- Assisted in reducing wait times for customers through effective queue management and timely service.

- Contributed to branch sales goals by cross-selling bank products and services during customer interactions.

- Provided exceptional service to diverse clientele, fostering long-lasting relationships between customers and the bank.

- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

- Improved tournament efficiency by streamlining registration processes and implementing digital tools.

- Enhanced participant experience with excellent communication and proactive conflict resolution.

- Utilized social media platforms effectively to market events and attract a wider audience.

- Managed volunteer teams efficiently, assigning roles based on skill set and availability for maximum productivity.

• Carried Flag for various nations during important hockey matchups, including Team Canada & Team USA
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.