Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

GIANLUCA AMARAL

Newmarket,Canada

Summary

Highly compassionate and organized recent graduate with a degree in History from York University and over three years of experience in customer service roles. Skilled in fulfilling individuals' needs via various communication channels, including telephone, email, and mail correspondence. Demonstrated flexibility, adaptability, and commitment to excellence. Eager to leverage my customer service background, volunteer experience, and skills acquired as a soccer referee to excel as a Teacher

Overview

11
11
years of professional experience

Work History

Customer Service Leader

Starbucks Coffee Company
02.2022 - Current
  • Responsible for a team of representatives with a primary goal of ensuring patrons left with a positive experience, feeling satisfied and valued
  • Responsible for coaching and mentoring staff members to consistently deliver exceptional customer service and uphold the company's service standards
  • Successfully cultivated a team-oriented environment where each member was empowered to contribute to the overall satisfaction of our patrons
  • Responsible for cultivating a team-oriented environment where each member was empowered to contribute to the overall satisfaction of patrons
  • Responsible for implemented strategies to monitor customer feedback and promptly addressed any concerns or issues to enhance the overall service quality

Customer Service Representative

Starbucks Coffee Company
06.2021 - 02.2022
  • Provided exceptional customer service, ensuring a welcoming and friendly atmosphere for patrons
  • Engaged with customers to understand their preferences and provided personalized recommendations, resulting in increased customer satisfaction and repeat business
  • Demonstrated adaptability and resilience in fast-paced environments, efficiently managing high volumes of orders while maintaining quality and efficiency
  • Collaborated with team members to address customer concerns and resolve issues promptly, contributing to a positive work environment and customer experience

Manufacturing Technician

Honda of Manufacturing of Canada
04.2019 - 08.2019
  • Operated and maintained manufacturing equipment according to standard operating procedures (SOPs) and safety regulations
  • Conducted quality control checks and inspections to ensure product quality and adherence to specifications
  • Collaborated with cross-functional teams to troubleshoot equipment issues and implement process improvements
  • Maintained accurate production records and documentation, ensuring compliance with regulatory requirements

Referee Mentor

Newmarket Soccer Club
04.2014 - 04.2019
  • Mentored young referees, providing guidance and support to help them develop confidence and skills in officiating
  • Conducted training sessions and workshops to educate mentees on rules, regulations, and best practices in refereeing
  • Offered constructive feedback and encouragement to help mentees overcome challenges and improve their performance
  • Focused on fostering a positive and supportive environment to empower mentees to continue their growth and success as referees

Education

Bachelor of Liberal Arts -

York University
04.2024

Police Foundations -

Seneca College
06.2019

Skills

  • Leadership Skills
  • Microsoft Excel
  • Microsoft Office
  • Computer Skills
  • Time Management
  • Communication
  • Communication Skills
  • Customer Service
  • Ability to Work in a Team
  • Interpersonal Communication

Volunteer Experience

Volunteer Youth Leader & Sunday School Teacher, Hope for Today Fellowship, 01/01/24, Present, Keswick, Canada, Facilitated engaging and educational Sunday school sessions for children, fostering their spiritual growth and development., Mentored and supported young adults as a Youth Leader, providing guidance and assistance with personal challenges and spiritual matters., Established meaningful connections within the community, contributing to a supportive and inclusive church environment.

Timeline

Customer Service Leader

Starbucks Coffee Company
02.2022 - Current

Customer Service Representative

Starbucks Coffee Company
06.2021 - 02.2022

Manufacturing Technician

Honda of Manufacturing of Canada
04.2019 - 08.2019

Referee Mentor

Newmarket Soccer Club
04.2014 - 04.2019

Police Foundations -

Seneca College

Bachelor of Liberal Arts -

York University
GIANLUCA AMARAL