Giang Thi Huong Vo
Halifax,NS
Summary
Accomplished Retail Store Manager at Sugah Confectionery & Ice Cream Emporium, adept in inventory control and team leadership. Demonstrated ability to enhance customer satisfaction and streamline operations. Excelled in multitasking and problem-solving, ensuring a positive shopping experience. Proven track record in improving team efficiency and reliability.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Sugah Confectionery & Ice Cream Emporium
04.2024 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, and maintain sales floor levels to meet customer needs.
- Operated cash register for cash, debit, and credit card transactions with excellent accuracy levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Served high customer volumes during special events, nights, and weekends.
- Ensured a safe working environment by adhering to proper food handling procedures, sanitation guidelines, and workplace safety protocols.
Sales Associate
Sugah Confectionery & Ice Cream Emporium
08.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Receptionist
Spice Nails & Spa
12.2021 - 08.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Server
Pokesaigon
01.2021 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Le Steak
06.2020 - 12.2020
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
BBA - Human Resource Management
Mount Saint Vincent University
Halifax, NS05-2024
High School Diploma -
Avon View High School
Windsor, NS06-2020
Skills
- Customer Service
- Strong multi-tasking
- Problem-Solving
- Retail Operations
- Friendly and outgoing
- Dependable and reliable
- Shift Scheduling
- Highly motivated
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Certification
- Workplace Hazardous Materials Information System (WHMIS) 2015
Timeline
Retail Store Manager
Sugah Confectionery & Ice Cream Emporium
04.2024 - Current
Sales Associate
Sugah Confectionery & Ice Cream Emporium
08.2023 - 04.2024
Receptionist
Spice Nails & Spa
12.2021 - 08.2022
Server
Pokesaigon
01.2021 - 06.2021
Server
Le Steak
06.2020 - 12.2020
BBA - Human Resource Management
Mount Saint Vincent University
High School Diploma -
Avon View High School
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