Giang Vo

• Manage recruitment processes, including screening candidates, conducting interviews, and onboarding new employees.
• Train and supervise staff to achieve exceptional customer service and sales targets.
• Coordinate scheduling and maintaining employee records, ensuring compliance with company policies.
• Process payroll with a commitment to confidentiality and accuracy.
• Demonstrate attention to detail by maintaining inventory and ensuring

• Established welcoming atmosphere by greeting each guest warmly.
• Assisted servers with delivering food, filling beverages and retrieving items for guests.
• Trained new staff in front-of-house procedures, customer relations and cleaning.
• Helped guests at tables when in need of assistance.
• Stayed ready for quick turnovers by pre-bussing tables.

• Operated cash register and handled monetary transactions accurately.
• Assisted customers with price inquiries and locating products.
• Provided customer service, answered inquiries, and offered product recommendations.
• Prepared products such as ice cream cones, sundaes, and milkshakes.
• Maintained cleanliness and organization of the store.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Responded to inquiries from callers seeking information.