Gianfranco Ingrassia
Burlington,Ontario
Summary
Analyzing legal orders gathering documentation and preparing affidavits in cases where exemptions orders or variances are required. The production order team is responsible for providing timely, professional investigative support and implementing loss prevention and assist recovery. Costumer Service Rep 2 years, Personal Banking Associate with experience of 4 years and since September 6th, 2022, at the Legal department. Adept in working with customers and collaborating with teams. Bring experience in analysis and reporting, critical thinking and problem solving.
Overview
25
25
years of professional experience
Work History
Legal Department
TD Canada Trust
09.2022
- Analyzing legal orders, gathering documentation, and preparing affidavits in cases where exemption orders or variances are required
- Tracking all orders, ensuring that they are completed within the specified dates to ensure no regulatory repercussions risk is placed on the Bank
- Direct contact with Law Enforcement and Government Agencies who are the authors of the Production Orders and provide guidance to them for the completion on the order to mitigate risk to the organization
- Developing and maintain relationships with these various agencies
- Attend court upon request and provide evidence as an expert witness for the Bank
- Attending meeting from the regional Police and keeping abreast of emerging issues, trends and evolving regulatory requirements and assess potential impacts.
Customer Experience Associate
TD Canada Trust
03.2017
- Daily duties include assisting customers with their unique needs, striving to provide exceptional and legendary customer experience: Elevating routine banking services, to form strong relationships with seasoned and repeat business customers; Secure Desk Operator; Contributed to achieving branch sales goals through wealth referrals and product sales
- Resolved customer issues, such as translation barriers, onboarding new clients to digital banking services, and connecting clients to other TD financial services to mortgages, unsecured credit products, and investment products.
Personal Banking Associate
TD Canada Trust
03.2019 - 09.2022
- Daily duties include assisting customers with day-to-day advice and customer problem resolution
- Understanding client needs and referring them to the appropriate partner, supporting frontline staff and management with daily transactions, training, overrides and opening and closing
- Resolved customer issues and assisted junior staff with customer problem resolution
- Run and review information against various list-guidelines to ensure accuracy and flag potential deviations and unusual activity
- Demonstrated strong judgement in risk mitigation, identifying nonstandard high-risk transactions and resolving issues and escalating high-risk transactions to the Senior Manager as appropriate
- Protect the interests of the organization
- Analyzed client portfolios and credit bureaus to provide clients with unsecured credit
- Recognized for exceptional relationship management, translating customer needs into legendary service for senior and business clients
- Assisted clients with opening Chequeing and or saving accounts follow AML identification list
- Recipient for Burloak Q1 Legends Award for Customer Needs and Increasing Colleague and Customer Confidence.
Stoffwechsel AG
05.2007 - 10.2012
- Managing Director
- Responsible for the bookkeeping
- Booking International artists
- Staff hiring and schedule work planning.
Stoffwechsel AG
09.2003 - 06.2005
- Managing Director
- Resposnible for the bookkeeping
- Booking for International artists
- Staff hiring
- Work planning.
Firma Oertli AG
11.2000 - 09.2003
- Heating Engineer
- Service various heating equipment, different heating installations Oil / gas heating
- Official measurement and customer Service.
Firma NewJob 2000 AG
09.2000 - 10.2000
- Heating Engineer.
Firma Klima AG
03.1998 - 08.2000
- Heating Engineer
- Different heating installations.
Education
Police Foundations -
Algonquin College
01.2018
Interim Award -
ST. John Ambulance
Social Worker -
Zuerich AIDS Hilfe
04.2015
Managing Director -
Stoffwechsel AG
10.2012
Computer Science Diploma -
SIZ AG
10.2006
Managing Director -
Stoffwechsel AG
06.2005
Heating Engineer -
Firma Oertli AG
09.2003
Heating Engineer -
Firma NewJob 2000 AG
10.2000
Heating Engineer -
Firma Klima AG
08.2000
Apprenticeship - Heating Engineer -
Graf installation Hausen AG
06.1997
Skills
- Time management
- Team leadership
- Analytical thinking
- Data privacy understanding
Languages
English
Full Professional
German
Full Professional
Timeline
Legal Department
TD Canada Trust
09.2022
Personal Banking Associate
TD Canada Trust
03.2019 - 09.2022
Customer Experience Associate
TD Canada Trust
03.2017
Stoffwechsel AG
05.2007 - 10.2012
Stoffwechsel AG
09.2003 - 06.2005
Firma Oertli AG
11.2000 - 09.2003
Firma NewJob 2000 AG
09.2000 - 10.2000
Firma Klima AG
03.1998 - 08.2000
Police Foundations -
Algonquin College
Interim Award -
ST. John Ambulance
Social Worker -
Zuerich AIDS Hilfe
Managing Director -
Stoffwechsel AG
Computer Science Diploma -
SIZ AG
Managing Director -
Stoffwechsel AG
Heating Engineer -
Firma Oertli AG
Heating Engineer -
Firma NewJob 2000 AG
Heating Engineer -
Firma Klima AG
Apprenticeship - Heating Engineer -
Graf installation Hausen AG
Similar Profiles
Alessandro PompiliAlessandro Pompili
Manager Life & Health Support Services at TD Canada Trust (TD Insurance – Support Services)Manager Life & Health Support Services at TD Canada Trust (TD Insurance – Support Services)
Abhilash NyatiAbhilash Nyati
Personal Banker at TD Bank Group - TD Canada TrustPersonal Banker at TD Bank Group - TD Canada Trust
Vedansh VyasVedansh Vyas
Personal Banking Associate at TD Canada Trust (TD Bank)Personal Banking Associate at TD Canada Trust (TD Bank)
Lu ZhangLu Zhang
Personal Banking Associate at TD Canada TrustPersonal Banking Associate at TD Canada Trust
CHRISTOPHER SHENNETTECHRISTOPHER SHENNETTE
Senior Product Manager at Diligent CorporationSenior Product Manager at Diligent Corporation