Gianfranco CORNELI
Montreal,QC
Summary
Dynamic customer service professional with a proven track record at FoodHero, excelling in problem-solving and data analysis. Skilled in fostering strong client relationships and enhancing service quality, I effectively resolved conflicts and improved customer satisfaction, leading to increased loyalty and repeat business. Proficient in report generation and consultative sales.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
FoodHero
Montreal, Quebec
09.2024 - 10.2025
- Resolved customer inquiries across multiple communication channels, improving satisfaction levels.
- Addressed customer complaints with empathy, strengthening customer loyalty and encouraging repeat business.
- Managed high-stress situations with professionalism, effectively resolving disputes to maintain customer satisfaction.
- Collaborated with team members to streamline service processes, improving response times and service quality.
- Analyzed customer feedback to identify trends, guiding strategies for service improvements.
Administrative Assistant
Design ARQ-Integ
Montreal, Quebec
01.2020 - 09.2024
- Provided administrative support by scheduling meetings, preparing agendas, and maintaining records.
- Managed multi-line phone system, efficiently routing calls and greeting visitors with professionalism.
- Delivered exceptional customer service by responding promptly to inquiries and addressing concerns effectively.
- Directed inquiries to appropriate personnel, facilitating efficient communication across departments.
- Organized files and documentation, facilitating easy access to important information for team members.
- Recorded minutes during meetings and tracked action items, supporting management staff in follow-up and accountability.
- Established strong relationships with clients through effective communication and timely follow-up.
- Ensured confidentiality of sensitive information through secure filing systems and strict privacy policies.
Customer Service Representative
CIBC
Montreal, Quebec
06.2022 - 11.2022
- Resolved escalated calls to ensure satisfactory outcomes for customers and company.
- Resolved customer complaints with empathy, enhancing loyalty and repeat business.
- Navigated high-stress situations, maintaining professionalism and resolving conflicts effectively.
- Demonstrated excellent communication skills to foster positive interactions with customers.
- Developed strong customer relationships through effective verbal and written communication.
- Addressed customer inquiries courteously and efficiently, ensuring satisfaction.
- Employed communication strategies to improve customer experience and satisfaction.
Education
Bachelor of Arts - Design
Concordia University
Montreal, QC05-2027
DEC in Hotel Management - Hotel Management
College LaSalle
Montreal, QC05.2019
Skills
- Report generation and data entry
- Consultative sales and product knowledge
- Data collection and analysis
- Problem solving
Languages
- Spanish
- English
- French
Timeline
Customer Service Representative
FoodHero
09.2024 - 10.2025
Customer Service Representative
CIBC
06.2022 - 11.2022
Administrative Assistant
Design ARQ-Integ
01.2020 - 09.2024
Bachelor of Arts - Design
Concordia University
DEC in Hotel Management - Hotel Management
College LaSalle