GIANFRANCO CORNELI
Montreal,QC
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Design ARQ-Integ
01.2020 - Current
- Maintained files and filing, keeping sensitive information confidential
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Customer Service Representative
CIBC
06.2022 - 11.2022
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Front Desk Agent
Embassy Suites Montreal
04.2019 - 09.2019
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary
- Handled cash, credit and debit card transactions accurately
- Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Front Desk Agent
Days Inn Conference Center
08.2016 - 05.2019
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary
- Handled cash, credit and debit card transactions accurately
- Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
Education
Bachelor of Arts - Design
Concordia University
Montreal, QC11.2027
DEC in Hotel Management - Hotel Management
College LaSalle
Montreal, QC05.2019
Skills
- Report Generation
- Data Entry
- Consultative Sales
- Product Knowledge
- Data Collection
- Problem Solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Native or Bilingual
Awards
ARQ Foundation Excellence Scholarship
References
References available upon request
Timeline
Customer Service Representative
CIBC
06.2022 - 11.2022
Administrative Assistant
Design ARQ-Integ
01.2020 - Current
Front Desk Agent
Embassy Suites Montreal
04.2019 - 09.2019
Front Desk Agent
Days Inn Conference Center
08.2016 - 05.2019
Bachelor of Arts - Design
Concordia University
DEC in Hotel Management - Hotel Management
College LaSalle
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