Gianella Garay
Chatsworth
Summary
Highly reliable and adaptable professional with a proven track record in fast-paced work environments. Demonstrates exceptional attention to detail and a strong work ethic when serving customers. Actively seeks opportunities to exceed expectations, enhance operational processes, and drive overall customer satisfaction.
Overview
6
6
years of professional experience
Work History
Bank Teller
Wells Fargo & Company
03.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Insurance Broker
Fiesta Auto Insurance & Tax Service
07.2023 - 02.2024
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
- Conducted risk assessments to identify potential liabilities and recommend appropriate coverage levels based on clients'' unique situations.
Starbucks Department Manager
Vons
06.2021 - 03.2023
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Followed safety protocols and company processes and procedures.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Enforced safety rules and other policies to protect employees and minimize company liability.
Cake Decorator
Tom Fardig
02.2019 - 12.2019
- Serve customers Prepare orders
- Manage inventory Multitasking
- Customer relations Prioritization
- Networking, Iced, decorated, and packaged products for refrigerated cases
- Inspected bakery products to determine compliance with quality standards, weight specifications, and presentation
- Made creams, syrups, and sauces for cakes and pastries
- Greeted customers, responded to questions, and offered product and decorating suggestions
- Consulted with customers to understand and meet specific needs
- Developed and marketed unique recipes to bring in customers and repeat business
- Greeted guests entering or exiting store and upon approach to sales registers, answering questions and directing to product locations or store departments
- Provided expert service by communicating information to customers and following up on promises.
Education
High School Diploma -
Harold McAlister High
San Fernando, CA06.2018
Skills
- Onboarding and Orientation
- Administration and Reporting
- Technical Proficiency
- Employee Development
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Customer relationship development
- Patience and empathy
- Listening and comprehension
- Relationship building
- Data entry efficiency
- Sales and Cross-selling
- Decision-making
- Problem-solving
- Time management
- Phone etiquette
- Confidentiality awareness
- Software proficiency
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller
Wells Fargo & Company
03.2024 - Current
Insurance Broker
Fiesta Auto Insurance & Tax Service
07.2023 - 02.2024
Starbucks Department Manager
Vons
06.2021 - 03.2023
Cake Decorator
Tom Fardig
02.2019 - 12.2019
High School Diploma -
Harold McAlister High
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