GIANCARLO PENAHERRERA
Mississauga,Ontario
Summary
Proactive warehouse management professional with 2+ years of experience in leading and training teams, troubleshooting, and optimizing DC operations. Adept at providing in-the-moment coaching and feedback, ensuring accurate and timely shipments, and fostering an inclusive and safe work environment. Strong communicator with expertise in WMS, technical systems, and Microsoft Office Suite, committed to enhancing team performance and operational efficiency.
Overview
12
12
years of professional experience
Work History
FLOOR LEAD - ECOM/SHIPPING
LULULEMON
01.2023 - Current
- Training & Development: Delivered functional training to new Associates and provided ongoing coaching and feedback to existing employees, enhancing team skill levels and job performance
- Operational Leadership: Supported accurate and timely shipments by guiding Warehouse Associates, removing bottlenecks, and ensuring smooth daily operations
- System Proficiency: Demonstrated proficiency in Microsoft Office Suite and WMS, teaching department-specific systems to new learners and resolving daily system issues
- Performance Management: Tracked individual employee performance, ensuring proper system usage and accuracy, and provided individualized feedback to improve daily role performance.
TEAM LEAD - INBOUND
LULULEMON
01.2022 - 01.2023
- Team Leadership: Managed and coached a team of 20 to 30 associates, providing facilitation and training to improve departmental processes and job performance
- Process Improvement: Collaborated with Supervisors to prioritize workflow and resourcing needs, addressing operational bottlenecks and ensuring SLA adherence
- Safety & Compliance: Played a critical role in supporting a culture of safety, teaching safety protocols, and ensuring compliance with company standards
- Workforce Planning: Assisted Supervisors with daily workforce planning, communicated updates, and addressed staffing needs to support overall DC workflow.
WEARHOUSE ASSOCIATE - ECOM/INVENTORY CONTROL
LULULEMON
01.2020 - 01.2022
ASSEMBLER/ TRUCK DRIVER
TALISMAN MOVING SERVICES
01.2013 - 01.2018
Education
BUSINESS ADMINISTRATION - ACCOUNTING -
SHERIDAN COLLEGE
05.2019
Skills
- Warehouse Management & Operations
- Troubleshooting & Technical Support
- WMS (Manhattan 2013) System Expertise
- Training & Development
- Process Flows & SLA Adherence
- Microsoft Office Proficiency
- SOP Documentation & Updates
- Safety Compliance & Risk Mitigation
- Communication & Collaboration
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
FLOOR LEAD - ECOM/SHIPPING
LULULEMON
01.2023 - Current
TEAM LEAD - INBOUND
LULULEMON
01.2022 - 01.2023
WEARHOUSE ASSOCIATE - ECOM/INVENTORY CONTROL
LULULEMON
01.2020 - 01.2022
ASSEMBLER/ TRUCK DRIVER
TALISMAN MOVING SERVICES
01.2013 - 01.2018
BUSINESS ADMINISTRATION - ACCOUNTING -
SHERIDAN COLLEGE
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