Summary
Overview
Work History
Education
Skills
Achievements
Timeline
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Giana Velez

Giana Velez

Astoria,NY

Summary

Dedicated and driven professional with a proven track record of being a hard worker. With a strong work ethic and relentless determination, I consistently go above and beyond to accomplish tasks and deliver exceptional results. I am highly motivated, detail-oriented, and have learned how to thrive in fast-paced environments. Through my strong communication and teamwork skills, I am able to collaborate with colleagues and contribute to a positive and productive work culture. With my unwavering commitment to excellence, I am confident in my ability to make a valuable impact in any organization.

Overview

3
3
years of professional experience

Work History

General Service Associate (GSA)

European Wax Center
02.2024 - 07.2024
  • Greeted clients, scheduled appointments, and managed check-in and check-out procedures to ensure a smooth and welcoming front desk experience
  • Handled approximately 30 incoming and outgoing calls daily to assist with scheduling, client inquiries, and service-related questions
  • Promoted and sold EWC products and wax passes by understanding client needs and offering personalized recommendations
  • Operated POS systems to accurately process transactions, manage tips, and handle cash, credit, and digital payments with care and precision
  • Maintained a clean, organized, and well-stocked environment, including restocking retail displays and treatment rooms
  • Refilled wax bins and supported daily operations to ensure consistent service readiness and cleanliness standards
  • Collaborated with team members to maintain high customer satisfaction and a professional, team-oriented atmosphere

Boutique Associate

Aritzia - Rockefeller Center
09.2023 - 01.2024
  • Maintained a clean and organized boutique environment to enhance the overall shopping experience
  • Assisted with inventory management by efficiently receiving and labeling new merchandise shipments on a weekly basis, typically three times per week.
  • Managed backstock organization and prepared merchandise for display by steaming, folding, and organizing over 50 clothing items weekly to ensure timely restocking and optimal store presentation
  • Provided exceptional customer service by greeting and assisting customers with their purchasing decisions
  • Collaborated with team members to achieve sales targets, while offering personalized styling recommendations to customers
  • Maintained the visual presentation of the store by organizing merchandise displays and ensuring that all items were properly stocked and tagged
  • Collaborated with team members to achieve sales targets and exceeded individual goals by employing upselling and cross-selling techniques
  • Utilized effective communication and listening skills to accurately understand customer preferences and needs, resulting in increased sales and repeat business

Front Desk Receptionist

One Way Driving, LLC
01.2021 - 08.2022
  • Answered approximately 20 incoming calls daily, responded to emails, and provided in-person assistance to clients, ensuring timely and professional communication
  • Greeted and welcomed visitors, addressing inquiries and directing them to the appropriate department or personnel
  • Scheduled appointments for driving lessons and consultations, coordinating efficiently with instructors and clients
  • Maintained accurate customer records by entering and updating data in the tracking system and company databases
  • Processed customer payments and maintained precise transaction records for both cash and digital payments
  • Organized and maintained physical and digital filing systems, ensuring all documents were properly sorted and stored
  • Monitored office supplies and equipment, replenishing stock as needed to support daily operations
  • Ensured the reception area and front desk remained clean, organized, and welcoming to clients
  • Delivered exceptional customer service to support client satisfaction and retention

Education

High School Diploma -

Fiorello H. LaGuardia High School
100 Amsterdam Ave, New York, NY 10023
06-2023

Skills

  • Detail oriented

  • Focused and attentive

  • Adaptable to various work environments

  • Excellent communicator

  • People skills

  • Organizational skills

  • Computer proficiency skills

Achievements

Summer Arts Institute Frank Sinatra High School (June 2017 - June 2018)

  • Accepted to a competitive music program specializing in vocal training and choir
  • Accepted for two consecutive years


Salute to Music NYC New York University (June 2014 - June 2016)

  • Admitted and participated in a city-wide music vocal program for elementary and junior high school students in New York City
  • Accepted for three consecutive years

Timeline

General Service Associate (GSA)

European Wax Center
02.2024 - 07.2024

Boutique Associate

Aritzia - Rockefeller Center
09.2023 - 01.2024

Front Desk Receptionist

One Way Driving, LLC
01.2021 - 08.2022

High School Diploma -

Fiorello H. LaGuardia High School

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Giana Velez