Summary
Overview
Work History
Education
Skills
Timeline
Generic
Gian Lazatin

Gian Lazatin

San Diego

Summary

Proactive Retail Manager with a background of Pharmacy profession in the hospital setting. Expertise in customer service, conflict resolution, staff training and development. Detail oriented with strong focus in accuracy and efficiency. Proficient in pharmacy software, ensuring accurate data entry while fostering strong relationships with patients and healthcare professionals.

Overview

15
15
years of professional experience

Work History

Retail Manager

Vons Companies
03.2015 - Current
  • Lead and manage a team of retail associates to achieve operational and sales goals, while ensuring adherence to company policies and procedures.
  • Collaborate with other supervisors and store management for overall store success by conducting staff training, performance evaluations, and provide ongoing coaching.
  • Develop strong relationships with customers through personalized interactions, and fostering a positive and engaging shopping environment resulting in increased loyalty and repeat business.
  • Implement and monitor visual merchandising strategies to enhance product presentation , while managing inventory levels to meet customer demand.
  • Optimize and maintain high standards of customer service by resolving escalated issues promptly and professionally.
  • Conduct regular store audits and inspections to meet regulatory compliance.

Pharmacist

Tarlac Provincial Hospital
12.2010 - 12.2014
  • Swiftly and correctly calculated dosages, dispensed medications, prepared prescription labels and filled prescriptions according to the doctor's order
  • Used the pharmacy's proprietary computer program to access prescription information including patient and prescriber data, drug selection, prescription interpretation and insurance billing
  • Provided the patient with expert knowledge in terms of use and safety of the medicine, and possible drug interactions
  • Worked with other health care professionals to create the most effective treatment for the patients and ensured that the best treatment option had been chosen
  • Ensured that the medications were all given under sterile conditions and that the storage was as per drug container specifications
  • Ensured the availability of medicines and checked stocks regularly for expiring batch
  • Checked, recorded and filled prescriptions for Bureau of Foods and Drugs inspection
  • Performed monthly inventory of medicines and surgical materials in the pharmacy and different hospital wards
  • Performed other related functions that may be required

Education

Retail Management Course - Retail

Cerritos College
Norwalk, CA
03-2026

Pharmacy

University of Santo Tomas
Manila, Philippines
04-2010

Skills

  • Excellent verbal and written communication skills: can effectively ,communicate and transcribe messages with patients, prescribers, and other companies
  • Active listening: understand and respond to customer needs and concerns
  • Professionalism: maintain a positive and helpful demeanor in all interactions
  • Customer service and conflict resolution: address and resolve customer complaints and issues effectively
  • Data entry and order processing: accurately input prescription information and manage orders
  • Familiar in Medical and Pharmacy terminology: understand common medications and terminology used in the pharmacy setting
  • Proficiency in Pharmacy software: utilize electronic medical records for processing and documentation
  • Ability to multi-task: manage multiple tasks simultaneously while maintaining accuracy and efficiency

Timeline

Retail Manager

Vons Companies
03.2015 - Current

Pharmacist

Tarlac Provincial Hospital
12.2010 - 12.2014

Retail Management Course - Retail

Cerritos College

Pharmacy

University of Santo Tomas

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Gian Lazatin