Gian Kaur
Barrie,ON
Summary
Adapt in customer service and problem-solving, I excelled at Raj Khanna by enhancing customer loyalty through empathetic engagement and effective dispute resolution. Skilled in English, Punjabi, and Hindi, my critical thinking and active listening significantly improved client satisfaction. My strong work ethic and positive attitude underpin my professional approach, ensuring high-quality outcomes in high-stress situations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Raj Khanna
07.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Office Administration - Health Services
Georgian College of Applied Arts And Technology
Barrie, ON04.2025
High School Diploma -
Satguru Partap Singh Academy
Punjab, India06.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Good Communicator
- Responsible, reliable, positive attitudes
- Proficient in English, Punjabi, Hindi
- Strong work ethic
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Basic Computer Training - 3 months course
- WHIMS Certificate
- Worker Health and Safety Awareness
Timeline
Customer Service Representative
Raj Khanna
07.2022 - 07.2023
Office Administration - Health Services
Georgian College of Applied Arts And Technology
High School Diploma -
Satguru Partap Singh Academy
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