Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Affiliations
References
Timeline
Generic

Gia Jewel Galapon

Saskatoon,SK

Summary

Motivated professional with a strong work ethic and adaptability. Demonstrated expertise in customer service, multitasking, and time management. Focused on delivering exceptional customer experiences while maintaining organizational efficiency. Seeking entry-level opportunities to leverage skills and contribute to company success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cleaning Crew Member

Stobart Community School
Saskatoon, Saskatchewan
06.2025 - 06.2025
  • Vacuumed carpets, furniture, and upholstery.
  • Transported waste to designated disposal sites according to safety protocols.
  • Cleaned windows, door frames, and sills.
  • Reduced cleaning time significantly while maintaining company quality standards.

Special Needs Assistant/Special Education Assistant

Zeny's Daycare Home
Saskatoon, Saskatchewan
11.2022 - 09.2024
  • Prepared dietary meals, and always maintain food and kitchen safety.
  • Implemented behavior management strategies to improve learning outcomes for students with disabilities.
  • Assisted in the development of individual education plans to meet student's specific educational goals.
  • Assisted in monitoring physical health care needs of the students such as administering medications or providing medical treatments when needed.
  • Developed lesson plans based on IEP objectives that would help enhance academic performance of each student.
  • Provided one-on-one and group support for students with special needs.
  • Conducted assessments, observations, and evaluations to monitor progress of students with special needs.
  • Monitored daily attendance records of assigned students and maintained accurate documentation as required by state regulations.
  • Assisted in creating a safe learning environment by implementing safety protocols as well as crisis prevention techniques.
  • Instructed small groups or individual students in academic areas such as reading, writing, math, science, social studies.
  • Attended meetings with teachers, administrators, parents, and other professionals to discuss student's progress.
  • Maintained focused, inclusive, and supportive learning environments.
  • Assisted and educated children in the practices of everyday essentials, such as feeding, hygienic practices, and proper safety awareness.

Customer Service Representative

Loblaw Companies Limited
Saskatoon, Saskatchewan
11.2019 - 01.2024
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Mentored junior team members and managed employee relationships.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Front End Cashier

Loblaw Companies Limited
Saskatoon, Saskatchewan
11.2019 - 01.2024
  • Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
  • Stocked shelves with merchandise and ensured that displays were organized attractively.
  • Assisted customers in locating items throughout the store.
  • Operated electronic scanners to enter product information into computer system.
  • Maintained a clean workstation by wiping counters and organizing supplies.
  • Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
  • Greeted customers warmly upon entering the store and provided assistance when needed.
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Addressed and resolved customer complaints with friendly and level-headed assistance.
  • Identified customer needs and promoted matching targets to enhance store revenue.

Education

High School Diploma -

Bethlehem Catholic High School
Saskatoon, SK

Skills

  • Communication skills
  • Team collaboration
  • Customer service
  • Time management
  • Conflict resolution
  • Positive behavior reinforcement
  • Hospitality and accommodation
  • Organization skills

Accomplishments

  • Academic Honor Roll Awards
  • Promoted to higher positions
  • Leadership in most events, such as Youth for Christ, Sports, and Academic Affairs

Certification

  • Accomplished 5 Micro-credentials under Saskatoon Polytechnic (Supporting Children with Autism Spectrum Disorder, Loose Parts and Creative Play in Early Childhood Education, Learning Through Play, Guidance of Young Children, Creating Supportive Environments for Children Exhibiting Challenging Behavior)
  • Promoted to positions and always referred to higher positions
  • Academic Honor Roll Awards

Languages

English
Native/ Bilingual
Tagalog
Native/ Bilingual

Affiliations

  • Volleyball - Awarded as Most Valuable Player consecutively in High School
  • Charity Foundation - Every year, my family and I contribute to a feeding program for children in the Philippines.
  • Cooking and Baking

References

References available upon request.

Timeline

Cleaning Crew Member

Stobart Community School
06.2025 - 06.2025

Special Needs Assistant/Special Education Assistant

Zeny's Daycare Home
11.2022 - 09.2024

Customer Service Representative

Loblaw Companies Limited
11.2019 - 01.2024

Front End Cashier

Loblaw Companies Limited
11.2019 - 01.2024

High School Diploma -

Bethlehem Catholic High School

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Gia Jewel Galapon