Gia Cong Phuc Dam
Toronto,Ontario
Summary
Adept at fostering customer relationships and delivering unparalleled service, honed through roles at Gong Cha and Chinh Coffee. Excels in fast-paced environments, showcasing strong leadership and problem-solving abilities. Fluent in English and Vietnamese, ensuring effective communication across diverse teams. Achieved consistent high-quality outcomes through meticulous attention to detail and rapid learning capabilities.
Overview
1
1
year of professional experience
Work History
BUBBLE TEA BARISTA
Gong Cha
12.2023 - 05.2024
- Built strong relationships with regulars and new customers by providing friendly, personalized service
- Delivered high-quality customer service to promote company's culture, values, and mission
- Utilized cash register or POS system to receive and process payments
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
BARISTA
Chinh Coffee
06.2023 - 08.2023
- Provide customer satisfaction with a warmth welcome and excellent customer services
- Apply multi-tasking and independence in a fast-paced environment
- Ability to work well in a team environment to get things done effectively
- Responsibilities consist of training new employees
- Maintaining employee performance and store operational procedures
- Understand and determine customers' needs to provide excellent services
Education
Advanced Diploma in Accounting -
George Brown College
04.2025
Skills
- Excellent communication skills in English and Vietnamese
- Strong cultural competence to work well in a team harmonized
- Strong leadership skills to help the team achieve goals together
- Excellent customer services skills to provide the best services to customers
- Positive Attitude
- Cleaning and sanitizing
- Teamwork and Collaboration
- Reliable and Dependable
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
BUBBLE TEA BARISTA
Gong Cha
12.2023 - 05.2024
BARISTA
Chinh Coffee
06.2023 - 08.2023
Advanced Diploma in Accounting -
George Brown College
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