Giacomo Raso
Winnipeg,Canada
Summary
- Managerial experience
- Proficient with Microsoft Office
- Good communication and people skills in both English and Italian
- Ability to handle pressure situations calmly and efficiently
- Business to business experience
- Self motivated
- Well organized
- Experience in dealing with the general public
- Goal and competitively driven
- Passionate about sales and marketing
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
9
9
years of professional experience
Work History
Customer Service Representative/ Shift Manager
Manitoba Liquor Mart
07.2016 - Current
- Managerial duties when manager/assistant manager is not in store such as: Counting money in safe and registers at the beginning or end of every shift
- Handling customer returns or exchanges
- Answering inbound phone calls from customers
- Customer service and product knowledge/Upselling
- Handling customer transactions at the register
- Receiving stock deliveries and warehouse organization
- Helping customers sort out their liquor permits for social event
Sales Representative
WeedMan Lawn Care
02.2024 - 10.2024
- Generated over $100,000 in sales to date
- Prospected and cultivated new leads through cold calling and referrals
- Take inbound calls potential customers to identify their lawn care requirements and sell them services that meet their needs
- Developed and maintained strong relationships with existing clients to ensure satisfaction and foster repeat business
- Utilized CRM software to track leads, manage accounts and streamline sales processes
- Accurately enter client information into database
Marketing and Business Development Associate
Integrate IT
01.2023 - 11.2023
- Review case files and understand business' goals and objectives
- Conduct SWOT analysis, understand business's current state
- Research industry opportunities, target markets and trends
- Meet and consult with the business to discuss the project objectives
- Formulate and present recommended options to businesses and obtain feedback
- Understand digital marketing, social media, and eCommerce products
- Develop digital marketing content and graphic design
- Collaborate with internal teams to formulate and deliver on specific projects
- Other projects and committee work as assigned
Sales Representative/Prospecting Specialist
JRP Employee Benefit Solutions
03.2021 - 10.2021
- Make 50-60 outbound calls per day
- Educate potential clients about company and how the company handles employee benefits/pensions
- Book meetings for senior sales advisors with potential clients
- Build a pipeline of clients through CRM (Salesforce)
- Handle clients' questions or concerns
Education
Business Administration Diploma - Business Administration And Management
Herzing College
Winnipeg, MB12-2020
Modern Languages -
University of Winnipeg
Winnipeg, MB01.2019
High School Diploma -
Sturgeon Heights Collegiate
Winnipeg, MB06-2015
Skills
- Store maintenance
- Empathy and patience
- Product knowledge
- Sales closing
- Refunds processing
- Conflict mediation
- Customer education
- Problem resolution
- Positive and professional
- Member account management
- Punctuality and reliability
- Route management
- Cultural awareness
- Quality control
- Customer service
- Task prioritization
- Professional telephone demeanor
- Merchandise upselling
- Tactful and diplomatic
- Product promotion
- Call center procedures
- Microsoft Office Suite
- Sales expertise
- Calm demeanor
- Strategic sales
- Multitasking and organization
- Strong teamwork
- High-energy attitude
- Client relations
- Typing proficiency
- Retail marketing
- Call center experience
- Microsoft PowerPoint
References
- Madison DeLaronde, Team Lead at IntegrateIt, (204) 997-8403
- Anmol Verma, HR Generalist at IntegrateIt, (204) 590-6426
Languages
- English, fluent
- Italian, fluent
Timeline
Sales Representative
WeedMan Lawn Care
02.2024 - 10.2024
Marketing and Business Development Associate
Integrate IT
01.2023 - 11.2023
Sales Representative/Prospecting Specialist
JRP Employee Benefit Solutions
03.2021 - 10.2021
Customer Service Representative/ Shift Manager
Manitoba Liquor Mart
07.2016 - Current
Business Administration Diploma - Business Administration And Management
Herzing College
Modern Languages -
University of Winnipeg
High School Diploma -
Sturgeon Heights Collegiate