Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gia Thomas

Toronto

Summary

Detail-oriented professional with a solid foundation in customer service and cash handling. Recognized for delivering exceptional customer experiences and managing transactions with precision. Dynamic Medical Laboratory Technician experienced in quality assurance and specimen collection, skilled in high-stress situations and committed to staff training and safety protocols.

Overview

16
16
years of professional experience

Work History

Medical Laboratory Technician

BioPharm
10.2016 - 07.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Medical Laboratory Technician

Pharma Medica Research Institute
06.2008 - 10.2016
  • Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
  • Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
  • Followed safety protocols to maintain safe and secure laboratory environment.
  • Assisted in the training of new staff members, ensuring proper knowledge transfer and adherence to safety protocols.
  • Prepared reagents and solutions, making readily available during testing for convenience.
  • Prepared laboratory samples for analysis and performed data entry for accurate reporting.

Customer Service Representative

CountryStyle
09.2004 - 02.2007
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Medical Laboratory Science

Everest College
Toronto, ON

Skills

  • Specimen collection
  • Phlebotomy techniques
  • Quality testing
  • Quality control procedures
  • Cashier
  • Customer Service Representative

Languages

English
Native or Bilingual

Timeline

Medical Laboratory Technician

BioPharm
10.2016 - 07.2020

Medical Laboratory Technician

Pharma Medica Research Institute
06.2008 - 10.2016

Customer Service Representative

CountryStyle
09.2004 - 02.2007

Medical Laboratory Science

Everest College

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Gia Thomas