Georgan Gagnon

Worked for TELUS as a Customer Service Rep for 17 years

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Assisted customers in navigating the company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive client feedback.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
• Answered a constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.

• Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
• Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
• Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
• Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Bookkeeping
• Painting
• delivering supplies to construction sites