Gia Cayabyab
Hamilton,ON
Summary
Hardworking team leader offering many years of food service experience. Dedicated to food safety and top-notch customer service. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Food Service Supervisor
Tim Hortons
Hamilton, ON, Canada
06.2024 - Current
- Scheduled staff shifts, monitored attendance, and managed payroll records.
- Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
- Analyzed operational reports to determine trends related to labor costs or customer satisfaction ratings.
- Worked closely with management team to develop promotional campaigns or other marketing efforts aimed at increasing sales volumes.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
- Reviewed daily task list with employees and assigned tasks for completion.
Store Manager
Goldilocks Bakeshop Corporation
Tarlac, Philippines
05.2014 - 05.2023
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated POS system with new products and promotional offers.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared staff work schedules and assigned team members to specific duties.
Education
Secondary College Graduate - Business And Information Management
Asian Institute of Computer Studies
Tarlac, Phil06-2014
Skills
- Employee Scheduling
- Schedule Management
- Employee Development
- Staff Supervision
- Inventory Management
- Ordering Supplies
- Quality assurance understanding
- Staff Leadership
- Food Preparation
Timeline
Food Service Supervisor
Tim Hortons
06.2024 - Current
Store Manager
Goldilocks Bakeshop Corporation
05.2014 - 05.2023
Secondary College Graduate - Business And Information Management
Asian Institute of Computer Studies
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