Gia Abesia
Calgary
Summary
Client Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
CLIENT SERVICE REPRESENTATIVE
Canadian Imperial Bank of Commerce (CIBC)
07.2024 - Current
- Provide exceptional service to clients by addressing their banking needs and concerns in a professional and friendly manner
- Facilitate the completion of financial transactions like cash and cheque deposits, transferring funds, and issuing bank drafts.
- Assist clients in resolving any issues they may have, such as discrepancies in accounts or problems with banking products
- Ensure adherence to CIBC’s policies, procedures, and regulatory requirements.
RETAIL SALES ASSOCIATE / CASHIER
TJX CANADA - Winners
09.2023 - 06.2024
- Responsible for processing customer’s transactions
- Greeting customers in a friendly manner; be knowledgeable to answer questions regarding merchandise items, prices and brands and provide information on promotions
- Demonstrating a high degree of customer service while processing all refunds, exchanges, and purchases in accordance with company guidelines
BUSINESS RELATIONSHIP OFFICER
RIZAL COMMERCIAL BANKING CORPORATION
04.2019 - 04.2023
- Collaborated with the Business Relationship Manager to meet and exceed sales objectives for the Business Center, focusing on account acquisition, deepening, and cross-selling
- Created and maintained detailed reports on client interactions to track trends and insights.
- Fostered strong client relationships by ensuring prompt and efficient handling of clients' financial needs and requests
- Assisted in formulating branch-based sales plans for the Business Center
- Regularly reviewed and adjusted plans in consultation with the Business Relationship Manager.
- Cultivated strong client relationships by addressing concerns and providing timely solutions.
- Developed tailored communication strategies, enhancing client engagement.
SERVICE OFFICER
RIZAL COMMERCIAL BANKING CORPORATION
03.2016 - 04.2019
- Assisted the Service Manager in overseeing the overall operations of the Business Center as a servicing channel, with a focus on cash and teller functions.
- Supported business objectives by delivering exceptional customer service and implementing service-related initiatives aimed at achieving total customer satisfaction
- Analyzed and executed service-related tasks to boost deposits, fees, and revenues from bank products, including cross-selling referrals and other business initiatives
- Take responsibility for managing risk areas to prevent errors, lapses, and irregularities that could lead to reputational damage, financial losses, or other risks.
CUSTOMER SERVICE REPRESENTATIVE
EQUICOM SAVINGS BANK
11.2013 - 02.2016
- Assist clients to manage their accounts and products
- Focus on the client’s experience and make interactions meaningful
- Act as a technology expert by sharing knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs
- Process financial transactions like opening bank accounts, cash deposits, check deposits and placing term deposits.
Education
Diploma - Business Administration – Financial Services
BOW VALLEY COLLEGE
Calgary, AB04-2025
Bachelor of Science - Business Administration major in Financial Management
UNIVERSITY OF CEBU LAPU-LAPU AND MANDAUE
Cebu Philippines04.2012
Skills
- Customer Service
- Retail Banking Experience
- Cash Handling
- Computer Proficiency
- Customer Support
- Complaint handling and resolution
- Teamwork and Collaboration
- Customer Relationship Management (CRM)
- Customer focus
Languages
English
Full Professional
Timeline
CLIENT SERVICE REPRESENTATIVE
Canadian Imperial Bank of Commerce (CIBC)
07.2024 - Current
RETAIL SALES ASSOCIATE / CASHIER
TJX CANADA - Winners
09.2023 - 06.2024
BUSINESS RELATIONSHIP OFFICER
RIZAL COMMERCIAL BANKING CORPORATION
04.2019 - 04.2023
SERVICE OFFICER
RIZAL COMMERCIAL BANKING CORPORATION
03.2016 - 04.2019
CUSTOMER SERVICE REPRESENTATIVE
EQUICOM SAVINGS BANK
11.2013 - 02.2016
Diploma - Business Administration – Financial Services
BOW VALLEY COLLEGE
Bachelor of Science - Business Administration major in Financial Management
UNIVERSITY OF CEBU LAPU-LAPU AND MANDAUE
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