Ghwa (Ghewa) Hamadeh
Mississauga,ON
Summary
Detail-oriented and enthusiastic team leader with many years of dynamic and diverse experience managing employer-client relationships. Focused on managing accounts systematically to maximize and improve customer experience. Dedicated professional successful at introducing innovative concepts and expanding network connections. Passionate and devoted to aligning organizational business goals with quality work to achieve consistent success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Manager
ABC Security Access Systems
Etobicoke, Ontario
05.2022 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided training and guidance to new Account Managers.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Maintained accurate records of all customer interactions in the CRM system.
- Acted as main point of contact in matters relating to client concerns and needs.
Customer Service and Sales
Crate&Barrel
Mississauga, Ontario
08.2017 - 12.2021
- Worked directly with customers and designers to provide personalized and competent service.
- Maintained personal and consistent customer relationships and records to ensure client retention.
- Collaborated with management and coworkers to implement new procedures, guidelines, and policies, especially with design and floor set up.
- Aided in inventory organizational procedures.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Assisted with training new associates on customer service and sales techniques.
Youth Program Coordinator
Rexdale Women's Centre
Etobicoke, Ontario
01.2019 - 04.2019
- Created and implemented four-month English conversation program for after school newcomer youth program
- Aided in the registration of new clients and families
- Developed and implemented large scale youth program activities, including sports, recreational activities, and special events
- Assisted with budget management to ensure financial objectives were met within allocated funds
Education
Bachelor of Science - Psychology
University of Guelph-humber
Toronto, ON04-2020
Certificate in Research Skills And Analysis
Humber Institute of Technology
Toronto, ON04-2020
Skills
- Account development
- Team Training
- Customer Service
- Client Relationship Management
- Excellent communication skills
- Case research
- Mediation and Conflict Resolution
- Strategic Planning
Certification
National Association of States Boards of Accountancy
- Talent Development Certification
Timeline
Account Manager
ABC Security Access Systems
05.2022 - Current
Youth Program Coordinator
Rexdale Women's Centre
01.2019 - 04.2019
Customer Service and Sales
Crate&Barrel
08.2017 - 12.2021
National Association of States Boards of Accountancy
- Talent Development Certification
Bachelor of Science - Psychology
University of Guelph-humber
Certificate in Research Skills And Analysis
Humber Institute of Technology
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