GHUFRAN ATAIE
AJAX,ON
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Project Facilitator
Golden Home Renovation Inc.
Toronto, Canada
10.2022 - Current
- Manage project material on job sites
- Prepare contracts, invoices, and estimates for clients and deal with offers and requests
- Update project status on the website
- Coordination between the site engineer and clients
Developer Student Club Lead
Google Inc.
Kabul, Afghanistan
08.2019 - 08.2020
- Organized an event to introduce new Google technology for Computer Science students
- Provided short-term training for computer science students
- Helped students solve their programming problems
Data Entry Officer and Trainer
TechNation
Balkh, Afghanistan
02.2017 - 09.2017
- Attended the training of the department education staff in data entry
- Local area network management and troubleshooting the problems of computer
- Preparing the filing system of the office based on the database
- Scanning, uploading, and entering the school’s student details and mark sheet in the database
- Leading all north zone employees based on company policies
- Preparing monthly staff salary sheet and sending it to head office
Regional Manager
New Kabul Bank
Herat, Afghanistan
02.2015 - 08.2016
- Collected the daily activity report from all branches in the western zone
- Investigated and followed up on customer claims in the bank
- Maintained and delivered the cash to branches and the Central Bank of Afghanistan
- Proper audition from the cash in the vault of all branches
- Processed bank operations as per the rules and regulations of the Central Bank of Afghanistan
- Provided status reports every week to management on overall activities
- Created and sustained a positive team environment displaying high levels of motivation and excellent team spirit
- Fighting against Anti Money Laundering more efficiently
- Controlling All Staff Activity and other Bank operations
Deputy Regional Manager
New Kabul Bank
Kabul, Afghanistan
10.2013 - 02.2015
- Controlled and rechecked new collected information and data of new customers from branches
- Collected branches' daily activity and reporting summary to Management
- Prepared cash management plans and sending cash to branches
- Investigated employees' leave applications, and working system user IDs of Employees
- Received branches' requirement letters through email and followed up its process till the job was done
Customer Service Representative
New Kabul Bank
Kabul, Afghanistan
11.2009 - 10.2013
- Assisted customers with account inquiries and transaction processing.
- Resolved customer complaints efficiently and professionally.
- Educated clients on banking products and services available.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Diploma of High School -
Toronto, District School Board
Ontario01.2025
Bachelor’s degree - Computer Science
Aria University
Balkh, Afghanistan01.2020
Some College (No Degree) - Cloud Architecture & Administration (CAA)
Seneca College of Applied Arts And Technology
North YorkSkills
- Software development
- Database management
- SQL proficiency
- Flutter development
References
Available upon request
Languages
Persian
Native/ Bilingual
English
Full Professional
Hindi
Full Professional
Urdu
Professional
Pashto
Full Professional
Timeline
Project Facilitator
Golden Home Renovation Inc.
10.2022 - Current
Developer Student Club Lead
Google Inc.
08.2019 - 08.2020
Data Entry Officer and Trainer
TechNation
02.2017 - 09.2017
Regional Manager
New Kabul Bank
02.2015 - 08.2016
Deputy Regional Manager
New Kabul Bank
10.2013 - 02.2015
Customer Service Representative
New Kabul Bank
11.2009 - 10.2013
Diploma of High School -
Toronto, District School Board
Bachelor’s degree - Computer Science
Aria University
Some College (No Degree) - Cloud Architecture & Administration (CAA)
Seneca College of Applied Arts And Technology