Ghizlane Akhouti
Moreno Valley
Summary
Professional, reliable &efficient team player with excellent communication skills, attention to detail, and passion for building impactful customer relationships.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Senior Sales Designer
Closet World
02.2022 - Current
- Engaged with clients to gather insights on design needs and project specifications.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Implemented successful sales strategies that resulted in a higher closing rate for design projects.
Front Desk Agent
Courtyard by Marriott
07.2020 - 02.2022
- Managed guest check-ins and check-outs efficiently, ensuring seamless service delivery.
- Coordinated reservations and room assignments to optimize occupancy rates.
- Responded promptly to guest inquiries, resolving issues to enhance satisfaction.
- Maintained front desk operations, including cash handling and billing processes.
- Collaborated with housekeeping and maintenance teams to ensure room readiness.
Full Time Caregiver for My Mother
Care Taker for My Mother
09.2015 - 07.2020
Owner/ Operation Manager
Zeitoon Restaurant, Souk Restaurant Steam Cafe & Pizzeria
11.2008 - 09.2015
- Trained and motivated employees to perform daily business functions.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Concierge
The Sofitel Hotel
2006 - 2008
- Coordinated with local businesses to provide guests with exclusive offers and recommendations.
- Trained and mentored junior concierge staff on best practices and customer service standards.
- Delivered exceptional guest experiences through personalized service and attention to detail.
- Managed reservations, transportation, and special requests with efficiency and precision.
- Streamlined communication processes between departments to enhance guest satisfaction rates.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Handled customer complaints to satisfy and retain guests.
Education
Bachelor of Arts - Communication Advertising
COM SUP
Casablanca Skills
- Teamwork, Problem-solving, Leadership, Adaptability, Customer Service, Sales, Empathy, excellent communication and attire
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
Certification
Life, Health & Accident License ( inactive).
Currently enrolled in a Real Estate Program
Currently enrolled in a Medical Interpreting course
Timeline
Senior Sales Designer
Closet World
02.2022 - Current
Front Desk Agent
Courtyard by Marriott
07.2020 - 02.2022
Full Time Caregiver for My Mother
Care Taker for My Mother
09.2015 - 07.2020
Owner/ Operation Manager
Zeitoon Restaurant, Souk Restaurant Steam Cafe & Pizzeria
11.2008 - 09.2015
Concierge
The Sofitel Hotel
2006 - 2008
Bachelor of Arts - Communication Advertising
COM SUP
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