Summary
Overview
Work History
Education
Skills
Timeline
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GHITA TASSA

Montréal,QC

Summary

Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.

Taking a gap year for this year from concordia university.

Eager to learn all the time and patient.

Overview

4
4
years of professional experience

Work History

Everday Banking Agent

TD Bank
09.2024 - 12.2024
  • Assisted clients with their banking requests, Managed approximately more than 30 incoming calls, per day from customers.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Room Service Agent and Runner in Kitchen

Maggie oakes/ william gray
05.2023 - 11.2024
  • Manage hotel's room service orders
  • Deliver them to clients' s rooms and process payments
  • At maggie oakes , run plates and orders to costumers to their tables
  • Work with kitchen team including chefs to co-chefs and cooks
  • Garnish plates according to the menu and give a description to the client

Early Childhood Educator

Garderie magique
03.2022 - 07.2023
  • Initiated and managed a child-centered environment that promoted the social and emotional growth of children aged 3-5, resulting in a 40% improvement in readiness for kindergarten
  • Plan educational programs to stimulate the children's abilities in terms of cognitive, social, physical and cultural
  • Work and cooperate with other educators to ensure the quality and safety of the programmes offered

Call Center Agent

Léger recherche
04.2021 - 06.2021
  • Engineered a tailored identification system, elevating first-call resolutions by 40%
  • Deliver an exceptional level of service to every customer by responding to concerns and providing answers
  • Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%.
  • Was on top of my team members in terms of surveys numbers.

Cahier and Customer Service Clerk

Super C
07.2020 - 03.2021
  • Enhanced client experience for 50+ daily visitors, securing a 95% satisfaction rate through tailored service and efficient management
  • Target the price of the products or services that the customer procures with the entry system
  • Process and receive payments and issue receipts to customers as they leave with their purchases

Education

AEC - early childhood education

College CDI
Montreal, QC
01.2022

Skills

  • Arabic
  • French
  • English
  • Turkish
  • Teamwork
  • Critical Thinking
  • Problem-Solving
  • Punctuality
  • Project Management

Timeline

Everday Banking Agent

TD Bank
09.2024 - 12.2024

Room Service Agent and Runner in Kitchen

Maggie oakes/ william gray
05.2023 - 11.2024

Early Childhood Educator

Garderie magique
03.2022 - 07.2023

Call Center Agent

Léger recherche
04.2021 - 06.2021

Cahier and Customer Service Clerk

Super C
07.2020 - 03.2021

AEC - early childhood education

College CDI

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GHITA TASSA