Ghita Khzami
Ottawa,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
FRANK AND OAK
01.2023 - 03.2023
- Responded to customer inquiries, primarily using email and social media with over 50 customer emails per day.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved customer issues, including complaints and billing problems, in efficient and professional manner
- Provided advice and assistance to customers, paying attention to their specific needs or requests
- Collaborated with team members to improve customer service processes and outcomes
- Follow up on resolved issues to ensure that customers are satisfied with solution provided.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Interfaced with airlines, shipping, trucking and related carriers to understand requirements and track shipments.
Customer Service/Cashier
SUSHI SAMA
01.2022 - 12.2022
- Greet customers in store and provide them with quality service and good customer experience
- Answer phone in courteous and efficient manner
- Maintain cordial customer relations at all times.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
Sales Representative
ALPHORM,
03.2021 - 08.2021
- Manage existing customer portfolio while seeking new sales opportunities
- Collaborate with marketing teams to develop sales strategies and loyalty programs
- Provide excellent customer service and resolve customer issues quickly
- Support B2B and B2C customers in their efforts to obtain funding for training
- Handle inbound B2C leads for funding cases
- Launch call-to-action operations to convert B2Cs into customers based on benefits of financing.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Education
Master's degree - Digital Marketing
UQAM
Montreal, QC12.2023
Bachelor - Business Administration specializing, Brand & Communication and Digital Strategy
EMLYON Business School
France09.2020
French High School Diploma - Science of Economy And Sociology
Lycée Jean Charcot
Morocco07.2015
Skills
- Team spirit
- Organizational skills
- Ability to listen
- Data analysis and reporting
- Cash Register Operations
- Customer Complaint Resolution
- Selling Skills
- Delivery Tracking
- Inbound Call Management
- Microsoft Office
- Outstanding Communication Skills
- Order Placement
- Telephone Reception
- Order and Refund Processing
Timeline
Customer Service Agent
FRANK AND OAK
01.2023 - 03.2023
Customer Service/Cashier
SUSHI SAMA
01.2022 - 12.2022
Sales Representative
ALPHORM,
03.2021 - 08.2021
Master's degree - Digital Marketing
UQAM
Bachelor - Business Administration specializing, Brand & Communication and Digital Strategy
EMLYON Business School
French High School Diploma - Science of Economy And Sociology
Lycée Jean Charcot
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