Ghislaine N. Bousader
Sales Representative
Brampton,ON
Summary
Experienced in developing bilingual communication and relationship-building abilities in a sales-driven environment. Skilled in understanding customer needs and effectively conveying product benefits. Utilizes sales techniques to foster strong client relationships. Employs effective communication strategies to drive customer satisfaction and retention. Achieves sales targets through strategic planning and teamwork. Personable and driven, with a passion for connecting with diverse clients to foster strong relationships and drive sales. Possesses a deep understanding of customer needs and market trends, committed to contributing to business growth and enhancing customer satisfaction.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Bilingual Substitute Teacher
Conseil Scolaire MonAvenir
Brampton, Ontario
09.2020 - Current
- Highly cooperative and patient individual with a talent for engaging and motivating diverse groups of students
- Bring strong bilingual communication skills alongside deep commitment to creating an inclusive and supportive learning environment
- Demonstrates empathy and collaboration in every classroom, effectively managing different learning needs
- Adapt at fostering positive relationships with students, parents, and staff to enhance educational experiences
- Received contracts for extended periods in various classes
- Have been working full time since September 2024
Caregiver
Self Employed
Buffalo, NY
08.2018 - 09.2020
- Patient care, transportation to and from rehabilitation centers, and emergency response if necessary
- Provided or assisted in routine house cleaning, meal preparation, and laundry
- Assisted patients with self-administration of medications
Sales Representative
Mettler Toledo Inc.
Brampton, Ontario
08.2015 - 07.2018
- Managed customer accounts by providing accurate information on product availability and pricing
- Utilized persuasive communication techniques to close deals quickly and efficiently to create potential leads and opportunities
- In 2016, increased sales to prior year by 25%, and in 2017, won Circle of Champions for reaching above 100% to quota
- Negotiated contracts and prices with clients to exceed sales goals
- Developed and maintained strong customer relationships and networks within the designated sales territory
- Customers included SGS, University of Waterloo, ThermoFisher Scientific, Saint Michael Hospital, Gilead, NorgenBiotek Corp., Amgen Canada, and Brock University
- Attended scheduled training sessions and department meetings to build expertise
Bilingual Inside Sales Representative
Bio-Rad Laboratories (Canada) Ltd.
Mississauga, Ontario
03.2011 - 07.2015
- Developed positive and collaborative relationships with peers, customers, and company managers in the ongoing development of existing and prospective life science products
- Represent Bio-Rad positively and professionally when building a new client relationship and manage a sustained pipeline of opportunities using SFDC
- Demonstrated strong communication skills to convey product information and close sales effectively
- Upon my hire in 2011, I increased sales by 120% in 2012, and in January 2014, I was awarded an induction into the President's Club for achieving and surpassing sales' objectives
- Liaise with product managers on RFP submissions to promptly identify product equivalents for bid submissions in Canada
Commercial Trading
Self-employed
Buffalo, NY
08.2009 - 02.2011
- A personal eBay store where items were bought at inexpensive prices, cleaned and polished, and then resold
- Responded quickly to meet customer needs and resolve problems
- Provided efficient and courteous service to customers at all times
Chief Technician
IDEXX Laboratories
Lachine, QC
11.2006 - 07.2009
- My tasks included quality control supervision, in house controls and maintenances were performed on all the diagnostic laboratory instruments
- Validation, reading and performing differentials on hematology blood slides are assets as well as biochemistry extractions and dilutions on various animal samples
- Within 6 months was promoted from a laboratory technician to a chief laboratory technician at IDEXX Laboratories
- Supervised staff in quality control (ISO 9001, GLP) and meeting our daily TAT as well as aiding in schedule planification
- Had to add/cancel tests to an existing requisition form, prioritized the test (STAT), transferred calls to a pathologist, and discussed the results as a chief laboratory technician
- Proficient in Advia 120, Hitachi, Immulite 2000, Elisa immunology test, urine analysis, and coagulations test
Analyst
Warnex Inc.
Laval, QC
05.2005 - 10.2006
- My tasks included extraction of various pharmaceutical drugs from human plasma
- Baselines and plate reports are made using Analyst 1.4.1 and Watson respectively
- Good laboratory practices are also preformed according to the company's standard operating procedures
Administrative Assistant
ASAP Temporaries
Hauppauge , NY
01.2001 - 12.2003
- Various temporary clerical jobs rotating in different areas including Mather Hospital Human Resource Department, SUNY Stony Brook Risk Reduction Center, and Ortho Lab
- My duties include filing patient/employee folders, making new patient folders, greeting patients, answering phones, and aiding in the process of new employment paper work all while preserving strict confidentiality
Education
M.Sc. - Biomedical engineering
New York University/Polytechnic University
Brooklyn, NY 09.2003 - 06.2005
B.Sc. - Biology and Psychology
State University of New York
Long Island, NY 09.1999 - 06.2001
Skills
Results Driven
Skilled in Multitasking
Strong Organizational Time Skills
Customer Satisfaction Management
Team-Oriented Approach
Lead Generation Techniques
Bilingual Proficiency
Results Driven
Research And Development
- Research Associate, Polytechnic University, Brooklyn, NY, 2004 - 2005, Worked on the analysis of various enzymes and proteins using HPLC and UHPLC.
- Research Associate, Hopital Sacré Cœur, Montreal, QC, 2003 - 2004, Worked on the protocol for ischemic preconditioning on rabbit hearts.
- Research Assistant, SUNY Stony Brook Biomedical Engineering Laboratory, 2002 - 2003, Mastered cell tissue culturing for DNA manipulation and analysis in protein expression.
- Research Assistant, SUNY Stony Brook Family and Marital Research Laboratory, 2000 - 2001, Participated in the data collection/management, analysis and processing of more than 600 families.
Qualifications Summary
Efficient and conscientious with nearly 8 years as a sales professional with solid work ethic, bringing strong organizational and project management skills to the table. Proficient in coordinating with cross-functional teams to develop compelling proposals while ensuring timely delivery, and maintaining high accuracy. Demonstrated ability to analyze requirements and manage multiple projects simultaneously. Driven and effective communicator with a strong ability to connect with diverse clientele to achieve sales targets. Skilled in persuasive communication while fostering a cooperative environment. Consistently seeks dynamic and engaging interactions that drive business growth and enhance customer experiences while building corporate value. Excellent skills in selling service contracts, preparing RFQs within an oriented deadline, and handling requests to a diverse customer base throughout Canada for various scientific products.
Timeline
Bilingual Substitute Teacher
Conseil Scolaire MonAvenir
09.2020 - Current
Caregiver
Self Employed
08.2018 - 09.2020
Sales Representative
Mettler Toledo Inc.
08.2015 - 07.2018
Bilingual Inside Sales Representative
Bio-Rad Laboratories (Canada) Ltd.
03.2011 - 07.2015
Commercial Trading
Self-employed
08.2009 - 02.2011
Chief Technician
IDEXX Laboratories
11.2006 - 07.2009
Analyst
Warnex Inc.
05.2005 - 10.2006
M.Sc. - Biomedical engineering
New York University/Polytechnic University
09.2003 - 06.2005
Administrative Assistant
ASAP Temporaries
01.2001 - 12.2003
B.Sc. - Biology and Psychology
State University of New York
09.1999 - 06.2001
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