Ghislain Chiasson
Edmonton,AB
Summary
Resourceful Customer Care Manager known for high productivity and efficient task completion. To enhance customer satisfaction, I specialized in conflict resolution, team leadership, and process improvement. Excel at communication, empathy, and problem-solving to navigate challenges and maintain positive client relationships. Committed to fostering a supportive team environment that upholds company values and customer service standards.
Overview
18
18
years of professional experience
Work History
Customer Care Manager
concentrix
Edmonton, Alberta
08.2023 - 03.2025
- Documented all interactions between customers and personnel in order to track progress.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided accurate information about products and services to customers.
Building Manager Macdonald Estates
Realstar
Edmonton, AB
05.2022 - 07.2023
- Monitored facilities and identified maintenance and repair needs.
- Scheduled and supervised contractors to perform building upgrades and maintenance.
- Mentored building staff personnel, which boosted team dynamics and maintained pleasant workplace for all.
- Collected rents, deposits and payment of insurance premiums.
- Coordinated building financial activities.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Housekeeping and Laundry Attendant
Civeo Group
Fort McMurray, Alberta
04.2007 - 05.2013
- Responded to guest requests for extra towels, blankets or other items.
- Provided excellent customer service to ensure guest satisfaction levels were met.
- Cleaned windowsills, mirrors and fixtures in bathrooms as part of daily duties.
- Maintained an organized supply closet ensuring that all materials were labeled correctly.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Education
High School Diploma -
EME
Shippagan, NB06-2001
Skills
- Customer service
- Active listening
- Conflict resolution
- Problem solving
- Relationship building
- Communication skills
- Multitasking Abilities
- Scheduling and coordinating
Languages
French
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Care Manager
concentrix
08.2023 - 03.2025
Building Manager Macdonald Estates
Realstar
05.2022 - 07.2023
Housekeeping and Laundry Attendant
Civeo Group
04.2007 - 05.2013
High School Diploma -
EME
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