Ghio Bryan Santos
Beaverlodge,AB
Summary
Personable and dedicated Customer Service Professional with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Beaverlodge Motor Inn
Beaverlodge, AB
07.2020 - Current
- Greeting customers upon arrival and providing assistance with check-in
- Interacting kindly with guests, offering assistance and support
- Resolving guest issues with creative solutions, escalating major concerns to management
- Assisting guests with check-in and check-out procedures
- Processing customer payments accurately and efficiently using the Point of Sale system
- Responding effectively to guest inquiries regarding hotel services, amenities & directions
- Coordinating with housekeeping staff to verify all rooms were clean and ready for guests
- Maintaining an organized front desk area, ensuring all forms were up to date and available for visitors
- Training and mentoring new team members.
Sales Associate
7 Eleven
Vancouver, BC
12.2019 - 06.2020
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Assisted customers with product selection to ensure customer satisfaction
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Provided accurate information about products, prices and availability both in person and over the phone
- Helped restock shelves when necessary to maintain an organized display area
- Handled customer complaints and inquiries in a courteous and efficient manner.
Education
International Business Management -
Tamwood International College
06.2020
Bachelor Of Science in Business Administration Major in Financial Management -
Baliuag University
04.2018
Skills
- Customer Needs Assessment
- Teamwork and Collaboration
- Adaptability
- Critical Thinking
- Multi-Tasking Strength
- Time Management
- Problem Solving
- Quick Learner
Timeline
Front Desk Agent
Beaverlodge Motor Inn
07.2020 - Current
Sales Associate
7 Eleven
12.2019 - 06.2020
International Business Management -
Tamwood International College
Bachelor Of Science in Business Administration Major in Financial Management -
Baliuag University
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