Ghenwa Kamal
Chemist
Edmonton,AB
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in my field of expertise Chemistry, that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills, to assist in expanding my skills and gaining valuable real-world experience. Dependable candidate, successful at managing multiple priorities with a positive attitude and a high degree of accuracy. Willingness to take on added responsibilities to meet team goals. Disciplined professional with systematic approach to the task at hand.
Overview
12
12
years of professional experience
Work History
Front End Manager
U.F.O Pizza
05.2024 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Prepared weekly employee work schedules to meet operational needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Monitored cash drawers at checkout stations to verify adequate cash supply.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Helpdesk Support Technician
Smart Start Canada
03.2023 - 04.2024
- Assisted clients with troubleshooting the IID over the phone.
- Assisted clients over the phone with any inquiries about IID.
- Booked/rescheduled clients in properly for their appointments.
- Streamlined help desk processes by implementing efficient ticketing system, reducing response time and increasing productivity.
- Contributed to the development of disaster recovery plans, ensuring business continuity in the event of a data breach or system failure.
- Utilized analytical skills to assess patterns in help desk requests, identifying areas for improvement and recommending process changes.
- Maintained strict adherence to data privacy regulations by implementing security measures throughout the IT infrastructure.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
Personal Tutor
Self-employed
01.2013 - 10.2022
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Maintained tutoring records to adjust instruction and update parents on student progress.
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Coached and mentored less-experienced tutors to observe and measure outcomes.
Office Administrator 'Medical Clinic'
Laser Vision
01.2018 - 01.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
Front End Supervisor
Fakhry Broasted & Grill
01.2015 - 01.2020
- Provided a strong leadership presence and control in store, while ensuring that all customers received great customer service
- Set the environment for the customer by greeting and assisting as well as quickly responding to customer inquiries and needs
- Worked in a fast-paced environment to maximize sales by providing prompt and friendly customer service.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Bachelor of Science - Chemistry
Lebanese University
Hadath, Lebanon01.2020
High School Diploma -
Choueifat Official Secondary School
Choueifat, Lebanon06.2015
Skills
- Performance Improvements
- Workplace Safety
- Chemical Handling
- Technical knowledge
- Sampling methods
- Equipment Calibration
- Production troubleshooting
- Net WPM 73
- Administrative Skills
- Customer Service
- Staff Supervision, training and mentoring
- Strategic Planning
- Documentation
- Management of staff, schedules, operations
- Conflict management
Training
NU Minds Enrichment Program
Languages
Arabic
Native or Bilingual
French
Limited Working
English
Native or Bilingual
Volunteer Experience
- Organized cleaning campaigns across Lebanon.
- Attended different workshops.
- Organized several entertainment events like the Choueifat Marathon.
References
Available upon request.
Timeline
Front End Manager
U.F.O Pizza
05.2024 - Current
Helpdesk Support Technician
Smart Start Canada
03.2023 - 04.2024
Office Administrator 'Medical Clinic'
Laser Vision
01.2018 - 01.2022
Front End Supervisor
Fakhry Broasted & Grill
01.2015 - 01.2020
Personal Tutor
Self-employed
01.2013 - 10.2022
Bachelor of Science - Chemistry
Lebanese University
High School Diploma -
Choueifat Official Secondary School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 6 staff members.
Work Preference
Work Type
Full TimeInternshipPart TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Healthcare benefitsFlexible work hoursPaid time offCompany CultureWork-life balanceCareer advancementPaid sick leaveInterests
Music
Science
Experimenting
Arts
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
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