Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ghennifer Landicho

Whitby,ON

Summary

Experienced and diligent administrative assistant prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and adaptability to changing needs. Known for reliability and fostering positive work environment.

Overview

4
4
years of professional experience

Work History

Service Associate

Gemma Mendoza, Sun Life Financial Advisor
07.2023 - Current
  • Processed client's transactions efficiently (such as returned withdrawals, premium payments etc) maintaining high standards of accuracy and customer service.
  • Handled high-volume calls and e-mails, addressing customer needs and inquiries with attention to details
  • Maintained accurate records of customer interactions such as calls and e-mails
  • Managed the advisor's calendar, constantly updating meeting schedules to effectively use both the advisor and client's time
  • Maintained confidentiality of sensitive information for both the company and clients.

Part Time Cafe Manager

Marito's Coffee & Things
03.2023 - Current
  • Oversaw daily operations to ensure high-quality customer service and efficient workflow.
  • Assisted in training new staff providing guidance on the cafe's service standards.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service even during busy hours
  • Resolved customer complaints promptly and professionally to maintain the cafe's reputation

Administrative Assistant

Lily Hope Mendoza, Sun Life Financial Advisor
12.2021 - 06.2023
  • Managed calendar schedules for meetings and appointments, ensuring efficient time management.
  • Coordinated communication between clients and financial advisor, fostering strong client relationships.
  • Updated and organized client portfolios, enhancing accuracy in record-keeping processes for better communication
  • Maintained confidential client information, adhering to the strict privacy regulations and company policies.
  • Handled high volume calls, effectively addressing client needs and inquiries
  • Maintained accurate records of client's interactions such as calls and e-mails

Education

Bachelor of Science - Commerce Major in Management

Sta. Isabel College
Manila, Philippines

Skills

  • Customer support
  • Patience and tolerance
  • Complaint handling
  • Quality assurance
  • Attention to details

Languages

English
Filipino

Timeline

Service Associate

Gemma Mendoza, Sun Life Financial Advisor
07.2023 - Current

Part Time Cafe Manager

Marito's Coffee & Things
03.2023 - Current

Administrative Assistant

Lily Hope Mendoza, Sun Life Financial Advisor
12.2021 - 06.2023

Bachelor of Science - Commerce Major in Management

Sta. Isabel College

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Ghennifer Landicho