GHEMDJOP DZUAKOU GHISLAIN GERAUD
Québec,QC
Summary
Dedicated and experienced head waiter with over 5 years in the hospitality industry, specializing in providing exceptional dining experiences in high-end restaurants. Proven track record of monthly best seller, nominated to the award for the waiter of the year (UAE Independent Venue), leading and training service staff, ensuring seamless service flow, and enhancing guest satisfaction. Expert in menu knowledge, wine pairing, and table setting standards. Skilled in managing reservations, coordinating with kitchen staff, and handling customer inquiries efficiently. Known for excellent communication skills, a keen attention to detail, and the ability to thrive in fast-paced environments. Committed to maintaining high standards of service while fostering a positive and collaborative team atmosphere. Ready to contribute to a dynamic establishment by delivering outstanding service and creating memorable dining experiences for guests.
Overview
8
8
years of professional experience
Work History
HEAD WAITER
CHEZ WAM RESTAURANT LLC
09.2024 - 05.2025
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to help customers make food choices.
HEAD WAITER
THE LONDON PROJECT RESTAURANT
08.2021 - 06.2024
- To assist the management team during the operations by ensuring that the restaurant runs smoothly.
- To manage the schedules and ensuring compliance with all food health and safety requirements.
- To be also a customer-facing one.
- To ensure that our standards are adhered to.
- To oversee and assist in the set up of the dining room including table settings, waiter stations and stock.
- To handle complaints in a timely and efficient manner.
- To ensure licensing laws, health and safety legislation is adhered to.
- To oversee and coordinate the activities of the waitstaff during the shifts.
- To supervise the service in a designated section of the restaurant, ensuring a quality customer service.
- To motivate and encourage the waitstaff and ensure all guests receive exceptional service.
WAITER
SECRET ROOM & PRAIA LOUNGE (FIVE PALM JUMEIRAH DUBAI)
07.2019 - 07.2021
- For taking orders and serving food and beverages to guests.
- For satisfying the customers by checking on them to ensure that they are enjoying their meals and take actions to correct any problem.
- For greeting the customers and assisting them in the restaurant.
- For answering guests questions about the menu offerings and the speciality of the day.
- For listening to guests orders, recommending and explaining by demonstrating a good and strong knowledge of the food and beverages menu.
RUNNER/ASSISTANT
BLUE MARLIN IBIZA
07.2017 - 06.2019
- For a quickly and accurately delivering orders from the kitchen to the customers at the restaurant.
- For helping waiters and waitresses maintaining a clean environment for restaurant patrons throughout the dining experience.
- For assisting the kitchen and service staff as needed to maintain the highest level of food quality, presentation, and timing to optimize the customers dining experience.
- For maintaining a friendly and courteous attitude towards customers.
- For handing the order to the chef, double checking orders and matching the food ticket to the appropriate customer.
STEWARD
03.2017 - 07.2017
- To assist the restaurant with cleaning, dishwashing, and restocking the kitchen and dining room.
- To provide support to the main dining rooms, buffet and crew mess during the service and ensure cleanliness and sanitation of these areas at all time.
- To ensure all the supplies for customers and restaurant staff are available when needed.
- To dispose of trash, cleaning dinnerware, mopping dirty floors and putting away delivered supplies.
- To assist in food and beverages preparation.
- To refill supplies in the kitchen and the dining areas.
Education
Undergraduate - Economics
UNIVERSITY OF DOUALA
DOUALA01.2009
High school diploma - undefined
OGVERNMENT BILINGUAL HIGH SCHOOL
BAFOUSSAM01.2005
Skills
- EXCELLENT COMMUNICATION SKILLS
- TEAM LEADERSHIP
- TEAM BUILDING SKILLS
- INTERPERSONAL EFFECTIVENESS
- ATTENTIVE SERVICE
- MULTITASKING UNDER PRESSURE
- CALMNESS UNDER PRESSURE
- PROFESSIONALISM
- PROBLEM SOLVING
- CRITICAL THINKING
- SERVICE QUALITY IMPROVEMENT
- ORGANIZATION SKILLS
- TEAMWORK
- GUEST RELATIONS MANAGEMENT
- DINING AREA MAINTENANCE
- WINE PAIRING
- TEAM SUPERVISION
- SALES TECHNIQUES
- SAFE FOOD HANDLING
- WINE SERVICE
Personal Information
- Title: HEAD WAITER
- Visa Status: PERMANENT RESIDENT
- Nationality: CAMEROON
- Marital Status: MARRIED
Languages
French
Native or Bilingual
English
Professional Working
Hobbies and Interests
- Reading
- Exercising
- Swimming
- Blogging
- Gym
Timeline
HEAD WAITER
CHEZ WAM RESTAURANT LLC
09.2024 - 05.2025
HEAD WAITER
THE LONDON PROJECT RESTAURANT
08.2021 - 06.2024
WAITER
SECRET ROOM & PRAIA LOUNGE (FIVE PALM JUMEIRAH DUBAI)
07.2019 - 07.2021
RUNNER/ASSISTANT
BLUE MARLIN IBIZA
07.2017 - 06.2019
STEWARD
03.2017 - 07.2017
Undergraduate - Economics
UNIVERSITY OF DOUALA
High school diploma - undefined
OGVERNMENT BILINGUAL HIGH SCHOOL
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