Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ghazaleh Rastgar

Toronto,ON

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Events Coordinator

StreetARToronto
03.2021 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Freelance Graphic Designer & Illustrator

Toronto
01.2016 - Current
  • Manage various promotional media including creating text & graphics
  • Supervise and create graphic solutions for use in web, print and other technical aspects of publication and production
  • Managing, updating and revamping clients’ social media
  • Develop and implement creative plans for a variety of audiences that integrate aspects such as public, and media
  • Create conceptual and promotional illustrations
  • Create presentation boards, product photography, trend research
  • Produce rough sketches as well as developing the final concept according to the input provided by client
  • Set up calls, meetings and Skype calls to facilitate collaboration and communication.

Resolution Expert/Communications Coordinator

Bell Canada
01.2009 - 01.2016
  • Providing guidance and support to customers with questions and concerns
  • Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service
  • Processed payment and refund transactions
  • Consult with customers to evaluate needs and determine best options
  • Answer customer telephone calls regarding existing accounts
  • Delegation of customer requests including billing inquiries, activations, equipment & sales, and trouble shooting
  • Resolved service issues and shared benefits of additional services
  • Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service
  • Cross-trained and provided back-up for other customer service reps when needed
  • Keep informed of the marketing promotions, new products and services, as well as technological changes that influence customers and Bell services
  • Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.

Education

Bachelor of Design -

Ontario College of Art & Design
05.2006

Skills

  • Proficient in Microsoft Suites
  • Customer Service
  • Conflict Resolution
  • Detail Oriented
  • Problem Solver
  • Personable communicator
  • Team oriented
  • Speed Typing

Languages

English
Native or Bilingual
Persian
Professional Working
Spanish
Limited Working

Timeline

Events Coordinator

StreetARToronto
03.2021 - Current

Freelance Graphic Designer & Illustrator

Toronto
01.2016 - Current

Resolution Expert/Communications Coordinator

Bell Canada
01.2009 - 01.2016

Bachelor of Design -

Ontario College of Art & Design

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Ghazaleh Rastgar