Ghazaleh Maroufi
Richmond Hill,ON
Summary
High-performing Bank Customer Service Representative with extensive experience providing exceptional service and support in fast-paced banking environment. Skilled in resolving customer issues, providing financial advice and cross-selling bank products. Strong communicator and problem-solver committed to helping customers achieve financial goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Bank of Montreal
03.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Customer Care Supervisor
Leon's Furniture
01.2023 - 03.2024
- Created and maintained strong relationships with customers through effective communication skills
- Responded to customer inquiries via phone or email in a professional manner
- Managed office flow by providing direct support to visitors
- Trained new employees in customer service practices and policies.
Shift Manager
McDonald's
02.2022 - 01.2023
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
- Addressed customer complaints and resolved conflicts
- Trained new employees in customer service practices and policies
- Maintained a safe work environment by enforcing company policies and procedures.
Customer Service Representative
Pasargad Bank
03.2017 - 10.2021
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Resolved customer complaints in a timely manner while maintaining the highest level of professionalism
- Answered customer questions regarding account information, transaction processing and fees.
Education
Business Administration -
Islamic Azad University
Qazvin, Qazvin06.2021
Skills
- Customer Relations
- Client Relations
- Money handling abilities
- Call center experience
- Positive
- Friendly
- Goal-oriented focus
- Stress Tolerance
- Active Listening
- Critical Thinking
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Customer Service Representative
Bank of Montreal
03.2024 - Current
Customer Care Supervisor
Leon's Furniture
01.2023 - 03.2024
Shift Manager
McDonald's
02.2022 - 01.2023
Customer Service Representative
Pasargad Bank
03.2017 - 10.2021
Business Administration -
Islamic Azad University
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