Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ghazaleh Hosseini

Vancouver,BC

Summary

Driven professional with a proven track record in customer service and cash handling, notably at Browns Shoes Inc. Excelled in payment processing and drawer balancing, enhancing transaction accuracy by 30%. Skilled in staff training, fostering a team capable of delivering exceptional customer experiences. Demonstrates strong leadership and problem-solving abilities, ensuring high levels of customer satisfaction and loyalty.

Overview

15
15
years of professional experience

Work History

Cashier and Sales Associate

Browns Shoes Inc.
09.2021 - 08.2024
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Upsold additional products and services to increase revenue.

Sales Associate

Winners TJX
01.2021 - 09.2021
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Child Care Provider

Solatni Family Child Care
03.2021 - 07.2021
  • Introduced children to educational games and activities to boost learning.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Gallery Manager

Zeen Handicraft Gallery
01.2018 - 12.2020
  • Launched quality assurance practices for each phase of development
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Financial Clerk

Roshe Holding Co.
01.2011 - 12.2018
  • Examined financial statements and records to collect important details and verify calculations.
  • Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts.
  • Operated computers programmed with accounting software to record, store and analyze information.
  • Maintained, organized and stocked teller window areas.

Executive Office Assistant /Accounting Bookkeeper

Roshe Holding Co
01.2010 - 12.2011
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Organized and coordinated conferences and monthly meetings.
  • Answered high volume of phone calls and email inquiries.

Education

Associate Degree in Accounting - Classification of Financial Transactions And Event

Azad University
Tehran, Iran
11.2011

Skills

  • Payment Processing
  • Drawer balancing
  • Cash Handling
  • Customer Service
  • Staff Training

Languages

English
Full Professional
Persian
Native or Bilingual

Timeline

Cashier and Sales Associate

Browns Shoes Inc.
09.2021 - 08.2024

Child Care Provider

Solatni Family Child Care
03.2021 - 07.2021

Sales Associate

Winners TJX
01.2021 - 09.2021

Gallery Manager

Zeen Handicraft Gallery
01.2018 - 12.2020

Financial Clerk

Roshe Holding Co.
01.2011 - 12.2018

Executive Office Assistant /Accounting Bookkeeper

Roshe Holding Co
01.2010 - 12.2011

Associate Degree in Accounting - Classification of Financial Transactions And Event

Azad University

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Ghazaleh Hosseini