Ghazala Khokhar
Toronto,ON
Summary
Detail-oriented and safety-driven professional with over 2 years of airport security and elections operations. Proven expertise in operating CATSA-approved screening equipment, enforcing federal and municipal regulations, and managing high-pressure situations with professionalism and composure. Skilled in conflict resolution, incident reporting, and delivering excellent customer service in diverse, fast-paced, high-stress environments. Bilingual communicator with a strong ability to work collaboratively in multicultural teams.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Elections Officer (Federal & Municipal Elections)
Elections Canada / City of Toronto Elections
Toronto, Canada
09.2022 - 06.2025
- Verified voter identification and eligibility in compliance with federal and municipal election laws.
- Assisted electors by providing clear instructions, answering questions, and resolving issues respectfully and impartially.
- Handled confidential voter information with accuracy and discretion, ensuring compliance with privacy legislation.
- Managed high volumes of electors in a fast-paced environment, maintaining order and professionalism.
- Collaborated with fellow election officials to ensure the smooth, secure, and fair conduct of voting procedures.
Pre-Board Screening Officer
GardaWorld
Toronto, Canada
01.2021 - 12.2023
- Company Overview: Toronto Pearson International Airport
- Operated CATSA-approved screening equipment (X-ray, walk-through metal detectors, ETD) to ensure compliance with federal security standards.
- Enforced Transport Canada and CATSA regulations by identifying prohibited items and taking corrective measures.
- Delivered customer service under pressure while screening thousands of passengers daily, balancing safety with respectful treatment.
- Conducted secondary inspections and managed challenging passenger interactions using conflict resolution and de-escalation techniques.
- Collaborated with CBSA, CATSA, and airport staff to ensure safe passenger flow and operational efficiency.
- Maintained detailed incident reports documenting security breaches, prohibited items, and passenger conduct.
- Toronto Pearson International Airport
Operational Support Representative
A.S.P. Security
Toronto, Canada
10.2021 - 12.2022
- Company Overview: Toronto Pearson International Airport
- Served as the first point of contact for passengers, providing queue management, access control, and eligibility verification for secure zones.
- Applied policy enforcement to ensure only authorized individuals accessed restricted areas.
- Resolved conflicts and passenger concerns calmly, ensuring compliance with safety/security regulations.
- Drafted and submitted Incident/Occurrence Reports in line with company and airport protocols.
- Built effective working relationships with terminal service providers and coordinated to maintain smooth operations.
- Toronto Pearson International Airport
Sales/Customer Service Roles
Swiss Chalet, Sajawat Home Décor, Gymboree, GEO Holiday
01.2006 - 06.2017
- Delivered exceptional customer service in high-pressure environments, ensuring adherence to company policies.
- Resolved customer complaints with effective communication and diplomacy.
- Managed cash transactions and inventory while maintaining precise records.
- Achieved sales targets through persuasive communication and collaboration.
- Developed strong multitasking and decision-making skills applicable to CBSA operations.
Education
Security Guard Training - Security
Hydra Security
Toronto, ON08.2025
Business Management -
George Brown College
Toronto, ON01.2008
High School Diploma -
Central Technical School
Toronto, ON01.2005
Skills
- Security screening and enforcement
- Emergency and non-emergency response
- Surveillance techniques
- Customer service in high-stress environments
- Conflict resolution and de-escalation
- Incident reporting and documentation
- Attention to detail and threat detection
- Teamwork in diverse, multicultural environments
- Policy, regulation, enforcement
- Team leadership
- Problem-solving aptitude
- Bilingual communication
Additional Information
Willing to relocate within Canada, Flexible to work shifts, weekends, and holidays, Hold a valid Class G driver’s licence, No criminal record; eligible for Reliability Security Clearance
Bilingual
- English
- French
- Urdu
- hindi
- punjabi
Certification
• Security Guard Licence – Ontario(valid, 2027)
• CPR & First Aid – Red Cross (2025)
• WHMIS (2021)
volunteer
- Humanitarian Aid
- Seniors home
- Community and social services
References
References available upon request.
Timeline
Elections Officer (Federal & Municipal Elections)
Elections Canada / City of Toronto Elections
09.2022 - 06.2025
Operational Support Representative
A.S.P. Security
10.2021 - 12.2022
Pre-Board Screening Officer
GardaWorld
01.2021 - 12.2023
Sales/Customer Service Roles
Swiss Chalet, Sajawat Home Décor, Gymboree, GEO Holiday
01.2006 - 06.2017
Security Guard Training - Security
Hydra Security
Business Management -
George Brown College
High School Diploma -
Central Technical School
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